Customer Service Executive (Maimana)

Bachelor's Degree   Afghanistan, Faryab Full Time 513
Date Posted:Aug 2, 2022
Reference:AWCC/HR/22/VA/093
Closing Date:Aug 16, 2022
Work Type:Full Time
Number of Vacancies:1
Gender:Female
Functional Area:SALES
Nationality:Afghan
Salary Range:As per company salary scale
Years of Experience:2 - 3 Years
Contract Duration:Not specified
Possibility of Contract Extension: Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:Dari,Pashto,English

About Afghan Wireless Communication Company:

Founded:  

Afghan Wireless is Afghanistan’s first wireless communications company. When it began operations in 2002, we founded Afghanistan’s mobile communications industry by being the first enterprise to offer cell phone service to Afghan consumers and businesses. For well over a decade, Afghan Wireless has driven the rapid growth of our nation’s communications market, through its innovative development and deployment of global-class High-Definition (HD) Voice Communications, Internet, Data, and Mobile Payments Services. More than 6,000 people work for Afghan Wireless, and our Company is directly responsible for the creation of 100,000 jobs throughout Afghanistan.

Job Summary:

The Customer Service Executive will be responsible for the following tasks:

  • Assist with client services as needed.
  • Providing help and advice to customers using the organization's products and services.
  • Keeping accurate records of discussions or correspondence with customers.

Duties & Responsibilities:

  • Handling customer complaints.
  • Assist with client services as needed.
  • Providing help and advice to customers using the organization's products and services.
  • Identifying the customer problems and promoting sales.
  • Liaising the customer within the given SLA.
  • Processing the customer complaints/issues, requests, etc within the given SLA.
  • Escalating the customer complaint, and problem/issue request within the given SLA.
  • Updating the customer after successful service and getting their feedback if any.
  • Meeting both SIM & recharge targets on monthly basis.
  • Submitting of daily sales report to the Sr. Customer Service Officer. 
  • Working with a team and creating a pleasant work environment.
  • Keeping accurate records of discussions or correspondence with customers.
  • Ensuring to follow the ATRA rules and regulations while selling the Sims in the open market.
  • Submitting the SAF on time to SAF management and updating the record of SAF submission. 
  • Offering/informing the customer about new promotions and services.
  • Providing overall service, sales, marketing, and customer care.

Job Requirement:

  • Bachelor's Degree in Business Administration, Marketing, or related field. 
  • Multi-language skills (good communication in English written and speaking)
  • Good knowledge and computer skills (especially in Excel and Ms. Word along with presentation skills).
  •  At least 2 years of work experience in the same field or similar fields.
  •  Business Communication skills.
  •  Ability to work under pressure.

Job Location:

Afghanistan, Faryab
This job is expired