See all jobs

Customer Service Representative (CSR)

Islamic Bank of Afghanistan, Multi Location

This job is expired
Bachelor's Degree
Multi Location ()
Full Time
1460

About Islamic Bank of Afghanistan

One of the leading Islamic banking and finance institutions in Afghanistan, Islamic Bank of Afghanistan has been serving as a banking organization integrated with the Law of Banking in Afghanistan and licensed under Da Afghanistan Bank (DAB). Since 2009, Islamic Bank of Afghanistan has been working under the acquisition of Azizi Group, a 100% subsidiary of Azizi Bank. As of now, the IBA has established 62 branches across the country with over 800 highly trained and skilled professionals. The bank is committed to foster a sound financial body with a vision to ensure the greatest safety and security to its clientele.

Job Summary

Authorization of account opening forms and proper documentation of branch.


Job Location:

 Spinboldak Branch - Afghanistan

Duties & Responsibilities

  • Opening account as per operations and compliance policy and guideline.
  • Ensures that proper documents obtain form the customers while opening accounts.
  • Account to account transfer. (Customer to customer account).
  • Provide all relevant information regarding the types of the accounts to the customers while opening accounts to the customers.
  • Obtains customers signatures on all relevant forms (AOF, CIF and terms and conditions).
  • Implement the process of re-KYC and review customer KYC (AOF and CIF) as per the re-KYC process instruction.
  • Inform customers about terms and conditions of the services rendered.
  • Giving complete information to the customers regarding their own account balances, service charges/fees and other terms of the various services.
  • File all the documents systematically.
  • Overall management of the customer service.
  • Ensure dress code (official dress) instruction has implemented.
  • Transfer account to GL. (Account closing charges).
  • Transfer GL to GL. (Encashment /Issuance).
  • Transfer GL to account. (Advance Salary).
  • Register of cheque book in cheque book register and collection of cheque book).
  • Closing customer account. (Obtain the ID card of the customer, punched it and attach it with KYC of the customer along with closing account request form).
  • Uploading of sign and photo of the customer in system.
  • Ensure the original seen stamp has affixed on the copy of customer documents after checking the original documents (Tazkira or passport).
  • Assist with CSO of the branch in daily branch activities.
  • Punctuality. (Follow official working time schedule properly).
  • Submit the mobile phones to the line manager at the start of working hour.
  • Ensure the instructions received from line manager has implemented properly.
  • Behave in a professional way with all the colleagues and customers of the branch.
  • Confidentiality of customer account and personal information.
  • Ensure all the policies of IBA have implemented.
  • Complete and comprehensive knowledge of IBA products, services.
  • Ensure domain user has not share with branch officials without HO approval/domain user form.
  • Follow clean desk policy.
  • Business development of the bank.

·        Any other related task as assign by line manager

Job Requirements

Skills:

  • Excellent communication skills (Pashto, Dari, English).
  • Proficiency in Computer Programs.

 

 Qualification:

 

 Having Bachelor Degree in relevant filed.

Submission Guideline

Interested candidates should submit their updated CV’s along with Cover Letter, to the following E-mail and mention the vacancy title and number in Subject line. (CSR- IBA-29/2020). Only short listed candidates who meet the above criterion will be contacted for written test/ Interview.

Note: for Spinboldak Residence Priority will be given.

Functional Area

Operation

Countries

Submission Email

vacancy@ibafg.af

Post Date

Aug 16, 2020

Closing Date

Aug 21, 2020

Reference

IBA-29/2020

Number of Vacancies

1

Salary Range

As per company salary scale

Years of Experience

1 year

Probation Period

3 month

Contract Type

Permanent

Contract Duration

Not Specified

Contract Extensible

true

Minimum Education

Bachelor's Degree

Gender

Male