ICT Assistant (Fixed Term Position Grade GS6)

About World Health Organization

Job Summary

Purpose of the Position:
To support the WHO Representative’s Office needs for information technology and communication technology (ICT). To supervise the installation, maintenance and proper use of ICT resources at the WR Office. To assist the WR Office’s staff in utilization of ICT resources for improvement of productivity and performance of work. To coordinate with the Regional Office ICT support to deploy and support regional applications. To assist in needs assessment and verification of ICT infrastructure and applications at WRO and country project.
Objectives of the Programme and the immediate Strategic Objective (Overview of the programme):

1) Design, implement, manage and train on computer-based applications including health information systems, database management, health on the internet, at the Regional Office, Country Offices and Member States including human resources development, provision of ICT infrastructure, needs assessment, networking and resource sharing and application management and engineering;
2) Coordinate the design, development and formulation of policies and work of the Regional Office for application of Information Technology in health care delivery;
3) Advise, as principal adviser, the senior management on lCT regional strategy;
4) Design and implement policies and plans of action for improving the technology infrastructure and usage in the Regional Office and Country Offices.

Duties & Responsibilities

Organizational context (Describe the individual role of incumbent within the team, focusing on the intricacy and difficulty of working environment):
The incumbent works under the supervision of the Administrative & Finance Officer and the overall guidance of WR/AFG and from the ITT Regional Advisor in order to ensure an operational IT environment in country/field offices that is robust, available, monitored, reliable, flexible, well-performing, industry-standard, and stays ahead of the capacity demands of clients.
This role requires frequent and continuous interaction with Regional Office, and Country Office and/or Sub-offices.
Summary of Assigned Duties (Describe what the incumbent has to do to achieve main objectives; include main achievements expected):

The incumbent will perform the following duties:

1. Provide technical support required for the administration and operation of the WR Office Local Area Network, Wide Area Network and Internet based communications including hardware/software requirements, network protocols, data security measures and assist in system integration through multiple LAN servers and protocols.

2. Coordinate, with the Informatics Management Support unit at the Regional Office, the installation, set up, implementation and training for computer applications to facilitate workflow and implementation of technical programmes including standard office applications, Internet and e-mail services, Global Management System (GSM), the Imprest Account, Country Activity Management System (CAMS) and other applications on the country office LAN.

3. Install, set up and certify compliance with standards and specifications of new hardware and software in offices of WHO supported projects in the country;

4. Based on needs assessments, conduct related training sessions for staff and non staff, resulting in better use of IT resources.

5. Assess ICT needs in support of WR Office and national health programmes and communicate results to the Regional Office for coordination and approval of action;

6. Prepare and verify receiving reports of newly purchased data processing equipment for the WR Office and other WHO supported projects and dispatch them to the Regional Office;

7. Any other data processing and telecommunication related task, as assigned by supervisors.

Achievement Activities Include:

- Improvements to users software and hardware support at the WR Office;
- Efficient local contracts services related to ICT support at the WR Office;
- Assessment of ICT training needs and provision of training to staff.

Job Requirements

Qualifications: (core, management competencies required)
1) Producing results
2) Communicating in a credible and effective way
3) Fostering integration and teamwork
4) Knowing and managing oneself
5) Moving forward in a changing environment

Education (Qualifications):
Essential:
Completion of secondary education; Training in area of informatics or telecommunication;
Formal training on Windows Operating Systems family;
Formal training on MS Office Suite.

Experience:
Essential:
6 years of progressive related experience in operation of computers, hardware maintenance/trouble-shooting and software support.

Other Considerations (e.g. Physical Workplace Condition, if other than normal office environment; IT Skills; etc.):
- Knowledge of GSM/Oracle applications is an asset.



Functional Skills and Knowledge (Describe the essential knowledge and the skills specific to the position):- Good knowledge of microcomputer operations; - Excellent knowledge of Windows Operating Systems and Windows based networking environment - Excellent knowledge of Windows based back office and desktop applications - Knowledge of basic telecommunications technologies and Internet based protocols

Submission Guideline

Interested applicants (Afghan National) meeting the above qualifications are requested to submit their applications quoting this Vacancy Announcement Number (WHO/AFG-2014-03-018) along with their curriculum vitae, copy of civil, educational certificates and copy of National ID (Tazkira) to vacancies@afg.emro.who.int

Functional Area

IT - Software

Countries

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