Recovery Supervisor

About Mutahid Development Finance Institution

Mutahid (meaning United in local language) Development Finance Institution (MUTAHID) was established on April 1, 2011 and initially three MFIs namely Microfinance Agency for Development and Rehabilitation of Afghan Communities (MADRAC), Parwaz Microfinance Institution (PARWAZ) and Mofad Microfinance Company (MOFAD) were consolidated. Later on, three additional MFIs namely Women for Women International Microfinance Afghanistan (WWI), Ariana Financial Services (AFS) and ChildFund Afghanistan Microfinance Limited (CFA MF) consolidated into MUTAHID. The creation of MUTAHID was an opportunity to combine the best components of these consolidating institutions and to preserve the significant investments made over the last few years, to create one larger, stronger and sustainable, best practice MFI based on the core principles of ethics, ideas and hard work while incorporating the lessons learned from the past. Microfinance Investment Support Facility for Afghanistan (MISFA) is supporting MUTAHID directly by providing direction, capacity building and financial resources and while a division of MISFA is run as a separate autonomous operating entity. The management of MUTAHID is ensuring the orderly and judicial transfer of good clients, quality staff and assets of the consolidating institutions.

Job Summary

The Recovery Supervisor is responsible for supervising the recovery team in the branch and supervises the team to achieve collection targets. Being a Recovery Supervisor direct initiatives and policies to improve the collection process.

He/ She is assigned to supervise the recovery team to recover the default loans in the branches, that are above 365 + days late.

The mechanism will be to visit this defaulter borrower daily based in the field. The Recovery Supervisor is working directly under the supervision of the Recovery Manager.

Duties & Responsibilities

• Ensure the recovery of legacy loans.
• Monitor clients and late payments in arrears.
• Maintain effective contact with debtors who default on their agreed payment plan.
• Apply debt collection procedures to unpaid installments.
• Maintain close contact with customers when necessary and feasible.
• Achieve given recovery targets.
• Negotiate a new schedule in case of actual difficulty of the client found.
• Liaise closely with the Recovery Manager/ BM to report on progress and to discuss particularly difficult debt situations.
• Negotiate, set up, and monitor repayment arrangements in accordance with delegations and procedures.
• Check the field receipt book of the Recovery Officer for the repayment received from the default borrowers in the field "Not allowed to take the money without the official receipts book".
• Develop a positive working relationship with the Team, clients, and assigned tasks by the leader.
• Ensure recovering unpaid installments is in accordance with the Mutahid DFI policy.

Job Requirements

Knowledge & Education:

• Desirable: bachelor degree is required at minimum in Business, law, Finance or Economics with 4-6 years or work experience in Banking and Microfinance at managerial position.

Job Skills:

•  Excellent organizational, planning, analytical and problem-solving skills,
•  High level of customer service and strong willingness to work in the field,
•  Strong business management and negotiation skills,
•  Experience managing and motivating a large staff,
•  Excellent interpersonal, communication and training skills,
•  Fluency in regional/local language, working knowledge of English,

Exposure:

• 4-6 years plus experience minimum in banking or microfinance as dealing with operation and at least 2 years experience in management and staff supervision.

Submission Guideline

Interested candidates can send their CVs to: vacancies@mutahid.org.af

Note: Candidates must write the position and reference number in the email's subject line. (TL, Mutahid-KBL/026/2024)

Functional Area

Business Administration

Law

Economy

Countries

Afghanistan

Provinces

Kabul

Submission Email

vacancies@mutahid.org.af

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