ATM / POS Support Officer

About Afghanistan Payments Systems (APS)

Job Summary

The ATM & POS support Officer helps not only to manage Financial Institutes & APS’s POS/ATM devices but also company application software, functional level tasks under supervision of Application Administrator. He/she should be experts in ATM & POS devices monitoring, installation, maintenance and trouble-shooting and responsible for keeping these devices up & running. The typical duties of an ATM/POS support Officer include helping to assess a company's ATM/POS level needs, instructing employees, performing troubleshooting and evaluating ATM/POS performance. And he will work under the direct supervision of the Application Administrator.

Duties & Responsibilities

Installation, Configuration and Maintenance of ATM/POS machines & Devices

Software installation and troubleshooting for ATM/POS devices

Assisting in functional level activities with application administrator

Working with IT team for improvement and development of the existing applications and infrastructures

Helping and troubleshooting ATM, POS devices located in financial institutes premises and taking required steps for resolving problems

Configuring, installation and maintenance of existing applications in ATM/ POS

Technical analysis, functionality, and development of existing application and software for ATM & POS machines

Participation in development of project, specially functional level works

Familiar and able to work and configure various POS and ATM brand machines such as VeriFone, NCR, Diebold and Wincor

Essential Duties and Responsibilities:
o Program management of existing software in ATM/POS
o Installation, Configuration and Maintenance of ATM & POS HW devices
o ATM OS and Designated Software Installation
o ATM Keys and Screens configuration and enabling in ATM machines
o Journal, Receipt Papers configuration in ATM Machines
o Merchant, IP and Port (network related) configuration in ATM and POS machines
o Cash replenishment in ATM Machines
o Cash Clearing in ATM Machines
o Fully aware and have knowledge of operations in ATM and POS machines

Work closely with the IT Manager to insure as little employee downtime as possible Outstanding customer service

Know about the procedure and rule of Clearance and End of Day (EOD)

Tasks related to ATM, POS operations

Taking required Fraud detection and avoidance measurement in ATM, POS machines

Dual and multiple authorization

Application integration, screen set in ATM & POS devices

Merchant payment, automatic account debit, ATM and merchant related tasks.

Be proactive.

Assist in monitoring application performance, functionality and supporting the end clients.

Assist in recommending improvements to infrastructure and systems.

Other duties may be assigned as required.

Job Requirements

Bachelor’s degree in IT and Computer Science preferable, or 2 – 3 years educational background in the related disciplines.

Minimum 1 years’ experience in ATM / POS machines or IT/ Applications, Interfaces, functional related works.

Good interpersonal and communication skills.

Meet project deadlines.

Work under pressure and performing, completing tasks on time.

Good team work skills, capability of providing on time reports to supervisor

Submission Guideline

Interested candidates should send their updated CV/Resume electronically no later than August 25, 2016.
Mention the job title and vacancy number in the subject line otherwise your application will not be acceptable.
Only shortlisted candidates will be contacted for test/interview.

Functional Area

IT - Hardware

Countries

Submission Email

info@aps.af

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