ATM Technical Support Officer

About Bank-e-Millie Afghan

Job Summary

The position is responsible for monitoring ATM network and hardware to be maintained at all times.

Duties & Responsibilities

Duties and Responsibilities

Troubleshoot and maintain ATM systems ensuring ATM uptime at all times escalation to IT for
any network related issues ensuring resolution in a timely manner and minimizing customer
impact.

Ensure cleanliness of ATM off sites and neat display of Bank's branding and signage is
maintained at all times.

Monitoring fault tracking systems and initiating first line maintenance activities with customer
branch staff.

Talking callers through possible fault resolution on their devices

Supporting individual branch customers to successfully resolve first-line maintenance problems
with machines in their branch.

Ensure all reported device related issues are logged timely and accurately, using the
appropriate software.

Ability to meet call-handling performance targets under pressure.

Experience of working in a Customer Services/ Help Desk Environment

Making daily plan for the location which they need to be visited

Performing the ATM full maintenance

Fixing of All ATMs problem

Assisting branches if their ATMs are facing with problem

Installation of new ATM parts

Installation and removal of ATMs

Monitoring of ATMs CCTV Cameras

Regular check of ATM power system

Job Requirements

Bachelor Degree, related to IT

A+ Hardware

Network +

MCSE

Tertiary qualification with minimum Diploma in information technology

At least 2 years' experience in hardware and ATM maintenance.

Good knowledge and understanding of ATM

Proficient in General/Desktop Microsoft Applications.

Intermediate technical skills.

Intermediate technical skills in Policies and Procedures.

Intermediate technical skills in Safety & Security.

Submission Guideline

You can apply for this post in such ways:
By Electronic submission:

You should apply electronically by sending your CV and a one-page covering letter explaining your interest and suitability for the position to E-mail given below.
PLEASE SPECIFY ONLY THE NAME & VACANCY NUMBER “BMA//2019//009” IN THE SUBJECT LINE OF YOUR E-MAIL.

Address: JADE IBNE SINA WATT, KABUL AFGHANISTAN
PLEASE NOTE:
1. APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE CONSIDERED.
2. ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED.

Functional Area

Banking

Countries

Submission Email

Vacancies@BMA.com.af

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