ATOMA Agent

About Shahy Distribution Logistic Company

Established in 2017, Shahy Group (SGC) is a dynamic organization that has diversified into multiple sectors in Afghanistan. Originally focusing on telecom, SGC now encompasses expertise in construction, logistics, tenders, security services, and FMCG manufacturing and distribution. Shahy Group has established its own Etopup platform, Shahy TopUP, which stands as the most impactful business within SGC. Integrated with all major network operators (MNOs) in Afghanistan, Shahy TopUP effectively sells and distributes their products (e-credit) through a network of over 24,000 outlets nationwide. This platform plays a pivotal role in facilitating widespread access to electronic credits across the country's telecom sector. SGC is committed to innovation, excellence, and maintaining strong partnerships across various sectors, driving sustainable growth and contributing to Afghanistan's economic landscape

Job Summary

ATOMA agent will be responsible to handle sales activities and maintain a positive, empathetic and professional attitude toward customers at all times.

Duties & Responsibilities

• To response promptly to customer inquiries.
• To acknowledge and resolving customer complaints.
• Process SIM Swap requests from customers to support team and following up till resolved.
• Process SIM registration, contract change, owner change, PIN Code and PUK Code requests as per process and following up till done.
• To keep records of customer interactions, transactions, comments and complaints.
• To communicate and coordinating with field team and support team as necessary.
• To provide feedback on the efficiency of the customer service process.
• Report any competition activity as observed in market such as new offers and marketing activities
• To ensure customer satisfaction and provide professional customer support.
• To provide Services to customers including but are not limited to below:
• Airtime sales (Voucher Card and EVD)
• Bundle Selling
• Providing information about bundles and offers
• Registering customer complaints about offers and bundles
• Customer Re-registration
• Proper record keeping of all activities and transactions.
• Generate sales leads.

Job Requirements

• At high school graduate, general education or equivalent (Bachelor preferred) .
• 1-2 years of work experience dealing directly with customers.
• Must be fluent in Dari, Pashto and English
• Must be able to work in M.S Office Package programs (Word, Excel and Power point)
• Must have good marketing skill
• Sales Presentations
• Team Work
• Good communication skills complimented by a professional and respectful attitude and a problem-solving aptitude; creative thinking and the ability to work under pressure and in a stressful program environment.

Submission Guideline

Interested candidates should submit their updated CV along with a cover letter to info@shahydistribution.com. Please mention the subject line as "ATOMA Agent Application - Shahy Group".

Functional Area

Sales/Marketing

SALES

Countries

Afghanistan

Provinces

Kabul

Submission Email

info@shahydistribution.com

Apply Now