Afghanistan Commercial bank, Multi Location
Branch Manager
Achieve individual and branch sales targets through new customer acquisition, referrals, and retention.
Perform pre audits to identify and mitigate operational risks and to ensure ongoing adherence with compliance procedures
Provides leadership, training and supervision. Delegates day to day operations to branch operations manager, other operational officers or any other branch personnel.
Develops new deposit ,loan and fee business. Provides superior customer service, customer relationships and promote the sales and service culture through coaching, guidance and staff motivation
Be knowledgeable about all deposit, business and loan products and impart training to staff
Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound and satisfactory audit ratings are achieved
Collaborate in the hiring, training and retention of the staff.
Supervise, coach and develop staff regarding service expectations, policies, procedures, products, systems and transactions
Facilitates regular employee meetings to discuss goals, disseminates banks information and discuss operational issues etc
Monitor performance of individual employees through performance management system and appraisals
Responsible for the growing customer base, value of relationship through internal and external marketing programs
Develop and grow business and client relationships. Maintain good public relations with customers, staff and community
Ensure customers needs are fully met
Managing difficult situations with customers and provide them with resolutions and additional options. Ensure quick and proper responses to all reasonable customer requests
Maintain highest level of confidentiality with respect to customer information and all other information obtained
Contribute to fulfillment of department and banks objectives and goals
Comply with banks policies, procedures and regulations
Meet expectations for attendance and punctuality of self and team members
Surprise verification of cash periodically
Any other job assigned
Bachelors degree with emphasis in business, finance, marketing field
Professional training in banking related functions is a plus
Prior experience in banking or related financial services industry
2 – 3 years of experience in middle or senior managerial positon in bank
Solid knowledge of banking and Afghanistan Banking law and regulations
Comprehensive knowledge of the branch’s operation and performances
Excellence customer service and managerial skills
Quantitative problem solving skills
Excellent oral and written communication skills
Have high ethical standards and integrity in both their personal and professional dealings
Interested and Qualified applicants are required to send their Cover Letter and CV to email below
Post Date
Jul 25, 2016
Closing Date
Aug 02, 2016
Reference
ACB/HO/RT/006-009
Number of Vacancies
2
Salary Range
Salary is negotiable
Years of Experience
4 years
Probation Period
3 month
Contract Type
Permanent
Contract Duration
Not Specified
Contract Extensible
true
Minimum Education
Bachelor's Degree
Gender
Any
NETLINKS Plaza | Shahr-e-Naw,
Lane 3, Kabul, Afghanistan
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