About

Job Summary

Supervise all network events, online reporting and escalation. In the scope of network operating, supervises network and guarantees service restoring in best time limit when an incident occurs, in order to guarantee network availability to customers.

Duties & Responsibilities

1. Responsible of network supervision and guarantee service restoring in best time limit in case of incident:
2. Supervise network with tools available in the operating room.
3. Follow up network condition in real time in order to detect technical faults.
4. Identify and quality dysfunction resolution and implement all necessary means to minimize network unavailability period.
5. Establish a diagnosis, propose a solution and implement remote maintenance or activate necessary maintenance operations and follow up them, report major breakdown to hierarchy (Crisis situation management)
6. Validate service restoring, generate, complete and close incident form.
7. Take part in information transmission to concerned people and other departments.
8. Contribute to network maintenance.
9. Follow up long term or recurrent breakdown and warn concerned people of recurrent dysfunction.
10. Assist the maintenance technician in his field intervention, validate service restoring and close the intervention with agreement of the maintenance technician and request necessary service cuts.
11. Control good progress of taxation file collection.
12. Make sure that taxation files collection and delivery are done within time frame and according to procedures.
13. Take all necessary measures in case a problem occurs on the taxation chain.
• Operate in the sedentary position

Job Requirements

Engineer (telecom, electronically, electronics, computer are preferred).
• Excellent knowledge of English language (Oral as well as written).
• Computer knowledge required.
• Ability to meet deadlines; work under pressure, tact, negotiation skills, organizational skills.

Submission Guideline

Only short-listed candidates whose applications responds to the above criteria will be contacted for interview.
The Subject line of your email must indicate the exact position and the Vacancy Number.

Address:Shahr-E-Naw, Charahe, Shaheed Ehsan plaza , Kabul Afghanistan

careers@etisalat.af

Functional Area

Telecom/Engineering

Countries

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