· Do first level troubleshooting for RAN. Re-commissioning the site when necessary.

· Responsible to Perform continuous monitoring on the network performance and escalating the fault occurs to respective parties as according to escalation procedures to endure the optimum network availability at a very minimal downtime

· BTS and BSC Troubleshooting & Commissioning.

· Responsible for Integration of new NE (BSC, BTS) in the network as per customer needs.

· Responsible for Site rehoming from one BSC to other BSC or BSC from one MSC to other MSC best on operator request.

· Perform alarm check/troubleshoot for all ACG Telecom network related equipment

· Troubleshoot ACG Telecom network (BTS, BSC, EMS) and perform weekly backup for the BSC and EMS.

· Prepare the data for new BTS commissioning and Commission and test the new BTS for ZTE equipment

· Responsible to monitoring, escalating, troubleshooting 1st level maintenance network for BSC, BTS and microwave link and VSAT equipment.

· Able to monitor the performance of GSM network and service quality with the pure optimum utilization of network system using BSC KPI.

· Responsible for End to end troubleshooting with others department/team or vendor if the problems are related to transmission/ inter handover.

· Escalating the problems to Field Operation in case if the problem not solved from operation center.

· Lead E2E BSS operation for a telecom operator, and work in collaboration with relevant stakeholders (operator BSS Operation, NSS Operation team, operator RF Team, IT operation, field Operational teams)

· Building a strong trusted relationship with the client and ensuring that he/she are properly informed of actions and plans in the Operations domain;

· Responsible for continual improvement in the quality and efficiency of the network for better network performance as per customer’s needs.

· Perform Daily Health Check of BSC/EMS /BTS and resolution of faults.

· Handling Configuration Support & fault analysis

· At all times act on-behalf of my client,

· Streamline the daily operations, i.e. fulfilling our SLA's, incident and problem management, organizing planned deployments and release management, improving lifecycle patch deployment,

· Formal and informal reporting on a regular basis

· Responsible for Daily troubleshooting (NMS, BSC, IP NE, BTS) customer complained handling and filed team support.

· First point of contact for resolution of any RF/KPI related issues