Customer Service Officer (Kandahar)

About Afghan Wireless Communication Company

Afghan Wireless is Afghanistan’s first wireless communications company. When it began operations in 2002, we founded Afghanistan’s mobile communications industry by being the first enterprise to offer cell phone service to Afghan consumers and businesses. For well over a decade, Afghan Wireless has driven the rapid growth of our nation’s communications market, through its innovative development and deployment of global-class High-Definition (HD) Voice Communications, Internet, Data, and Mobile Payments Services. More than 6,000 people work for Afghan Wireless, and our Company is directly responsible for the creation of 100,000 jobs throughout Afghanistan.

Job Summary

The Customer Service Officer will be responsible for the following tasks:

Duties & Responsibilities

• Responsible to monitor and control the access of the customer in our premises in order to provide and serve with the core value of customer care within the given and assign SLA.
• Responsible to organize the training modules for capital development and product knowledge improvement.
• Responsible for preparing daily Sales Report/feedback report/ visitor visit purpose report of the brand shops and report it to the commercial supervisor on time.
• Responsible for improving our brand visibility as a recognized brand to the customer within the Kandahar region.
• Responsible to lead and work together with the Regional Team to achieve the monthly target.
• Responsible to maintain the team sales receipt/ Sales Invoice, SAF Submission record, activation record via 700 (if any) Swap Sims, etc.
• Improve the cross functions process in order to get active SLA with them.
• You will be responsible to cross-check/visits the brand shops and submit your report for any recommendation to the Commercial Supervisor.
• Ensure to provide the best customer care and sales service in our brand shops.
• Implement customer comments cards in all brandshops.
• You will be responsible not to sell in the bulk to any customer.
• Ensure to track the daily visits of customers and solve cases by brand shops executives all over the region.
• You will be responsible for the marketing activities, Posters, Signage and other material to be provided to the region brand shops for brand visibility.
• You will be responsible to do cross-survey and monitoring of your assigned area.
• Responsible to create a pleasant working environment among the team.
• Responsible to arrange special occasions in order to motivate the team.
• Any other task assign by Head of Department for the need of a daily operation.

Job Requirements

• Bachelor's Degree in Business Administration, Marketing, or related field. 
• Strong communication skills (Dari, Pashto, and English)
• Good Knowledge of computer skills (especially in Excel and Ms. Word along with presentation skills).
• At least 3 years of work experience in the same field or similar fields.
• Business Communication skills.
• Ability to work under pressure.
• Flexibility to work beyond normal work hours.

Submission Guideline

The interested candidates should submit their resume with recent photos by email to:

jobs@afghan-wireless.com

Kindly mention the position number (AWCC/HR/21/VA/124) in the subject line of your e-mail. Otherwise, your application will not be acceptable.

AWCC regrettably cannot respond to individual queries in relation to jobs or on the status of individual applications due to the high numbers of applicants. If you have not been contacted within 2 weeks after the closing date, then please assume that your application has not been successful.

Functional Area

Customer Service

Business Development and Growth

Countries

Submission Email

jobs@afghan-wireless.com

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