About Afghanistan International Bank

Afghanistan International Bank (Incorporated in March 2004) is the first private bank in the country promoted by Asian Development Bank (ADB) and some of the prominent business houses of the country headquartered at Kabul. Within 15 years of commencing business the Bank has grown rapidly throughout the country. AIB believes in developing its people through continuous investment in training and giving larger opportunities to those who grow with the bank. With professional management team ensuring high standards of corporate governance and a professional work environment where every manager is committed to train and develop his people is what makes AIB an employer of choice.

Job Summary

The purpose of the CSO is to achieve quality business growth for Bank’s branch within assigned territory. The responsibilities incorporate marketing and selling AIB banking products to existing and new customers.

Duties & Responsibilities

1.  Opens and closes customer accounts                                                                                    

2.  Obtaining proper identification of customers in according to branches operating procedure.

3.  Ensure that customer reviews and signs General Terms and Conditions applicable to the operation of the account.

4.  Provides customers with all relevant account-opening forms, including signature card.

5.  Ensure that all account opening criteria are properly filled 

6.  Prepares files and ensures that completeness and those signatures are appended.

7.  Input all appropriate static data into the bank’s administrative system.

8.  Ensure new customers are issued bank customers card

9.  Follow the bank’s procedure for business license verifications

10. Manage adequately all keys, deliverables, and customers files

11. Greets all customers promptly and shows a genuine interest in meeting their needs.

12. Maintains customer as first priority in all interactions.

13. Processes all customers efficiently and in accordance with standard operating procedures.

14. Maintains a strong working knowledge and adheres to all Bank’s Policies and Procedures, as well as all branch delivery policies, procedures, systems and programs used to serve customers and maintain efficient bank records.

15. Manages activities to ensure maximum customer service at all times. Communicates effectively both in writing and verbally with current and potential clients.

16. Delivers the top level of customer service in….

17. A positive, Courteous and enthusiastic manner to employees, customers/clients and the community.

Job Requirements

Education and Experience:

-      Bachelor Degree

-      2 Years banking and finance experience

Skills & Competencies:

-      Customer Service

-      Customer Service Relationship management

-      Effective communication skills

-      Fluent in English, Dari and Pushto

-      Data analysis skills

-      Problem solving skill

-      Negotiation Skills

-      Conflict management skill

-      Problem Solving skill.

Submission Guideline

Important Application Information:

AIB is committed to a diverse workforce and encourage all eligible local applicants, irrespective of gender, disability, culture, religious and ethnic backgrounds to apply.

External Applicants need to visit jobs.af website and apply online through the site.

Failure to comply with above guidelines or sharing incomplete information will lead to disqualification of your application.

Short-listed candidates whose applications respond to the above criteria will be contacted for written test and interview. If you did not receive a response within two weeks after closing date, it means you are not shortlisted

We are highly encouraging qualified and eligible disable candidates to apply.

Afghanistan International Bank (AIB) is an Equal Opportunity Employer

Functional Area

General

Banking

Customer Service

Countries

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