Bakhtar Bank, Multi Location
Authorization of all transactions & account opening forms and documentation of branch (BC issuance, cheque issuance)
1. Ensures that proper identification of customers is available according to the
existing guidelines and Da Afghanistan Bank regulations.
2. Advise CS Department as to which types of documents should be taken from the
Client while account opening.
3. Provide all relevant account opening forms to the customers and guide them how to fill the application.
4. Obtains customers signatures on all relevant forms. Forward to concerned
department.
5. Review files to ensure all initial updates have been completed.
6. Checking of all outgoing transfer documents before execution.
7. Review instructions received from customers and forwarding to responsible
Department after due investigation.
8. Inform customers about terms and conditions of the services rendered.
9. Giving information to the customers regarding account balances, fees and other
Terms of the various services.
10. Files documents systematically.
11. Investigation and response to client’s emails and queries.
12. Overall Management of the Customer Service andOverriding all cash payments through withdrawals and cheque.
13. Checking of inbound and outbound of Western Union.
14. Preparing the Daily Cash Reports.
15. Implement an introduction/Orientation program for new Staff members on
16. Banking structure and procedures.
17. Assist with Branch Operational Manager.
18. Advising all Branch Staff about the new Circulars.
19. Approving all Sign and Photos of Customers.
20. Approving the Issuance and Encashment of Banker Chques.
21. Send the Cash & Receiving the Cash from Local and Provincial Branches.
22. Checking the LCTR and STR Transactions.
23. Filling the Telex Transfer and Sending to SWIFT Department.
24. Verification of Loan Interest Monthly.
25. Confirming the cheques with Account Holder.
26. Sending the SWIFT Confirmations to Customer.
27. Sending the Email to Treasury Department for approval of large Exchange.
28. Sending the Bank Detail to Customer & Singing the Daily Cash in Hand Book
29. Transfer the large amount from account to account.
30. Issuing the BC for sending the money from one branch to another branch.
31. Account opening as per AML Compliance Regulation and Procedure.
32. Business Development of Bank
33. Assist with management of branch operations. Ensure that operating procedures are being
34. followed.
35. Minimize operating losses by adhering to policies and procedures of the bank. Resolve errors or
36. adjustments effectively and efficiently.
37. Ensure that customer problems and complaints are maintained at a minimum level and are resolved
38. to the customer's satisfaction, professionally, at the branch level.
39. Approve referred items within authorized limit. Coach and monitor staff to ensure consistent
40. performance of these behaviors.
41. Ensure that branch adheres to regulatory requirements and that all employees develop a satisfactory understanding of all regulations regarding banking transactions and deposit accounts.
42. Attain optimum efficiency and productivity in customer service by managing resources and
43. analyzing branch activity.
44. Provide guidance and training to branch personnel as necessary to perform their job effectively,
45. both technically and with a high degree of product knowledge.
46. Provide cross-training opportunity and direction for the skill and career development of subordinate
47. Participate in a customer retention program by making customer retention calls regularly, both in
Person and/or by telephone contact.
48. Actively supports the programs and goals of Branch and Bank Management. Operate the office in
the absence of other branch officers.
49. Maximize efforts to achieve business target given by BM and utilize marketing skills to cross-sell product and services to current customers to enhance branch profitability.
50. Work as Branch AMLO and ensure all AML and KYC policies/guidelines are followed while opening
customers accounts and processing their transactions.
51. Ensure that LCTR and other daily reports are regularly submitted to HQ.
52. Other duties as assigned by Branch Manager.
1. High school diploma, general education degree or equivalent
2. Minimum Requirements / Knowledge / Skill For Customer Service Officer
3. 1-2 years of significant work experience related to banking operations/customer service/sales in
4. technical or financial services
5. Knowledge of banking products and services
6. Strong sales and service orientations
7. Ability to communicate effectively with all levels of management and client
8. Excellent verbal and written communication skills
9. Ability to operate PC (Word, Excel, Outlook, Web
If you believe, you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, current remuneration level, e-mail, and telephone contacts via e-mail to,
quoting “Customer Service Officer” in the subject field.
Clearly mentioning upon successful interview for the position, how soon will be available to join our bank?
Only short-listed candidates will be contacted.
Post Date
Feb 16, 2016
Closing Date
Feb 28, 2016
Reference
BKB 009 HR
Number of Vacancies
6
Salary Range
Salary is negotiable
Years of Experience
2 years
Probation Period
3 month
Contract Type
Permanent
Contract Duration
Not Specified
Contract Extensible
false
Minimum Education
High School
Gender
Any
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