Customer Service Representative

About Bank-e-Millie Afghan

Job Summary

Customer service Representative job involves assisting bank customers with account management and other financial service needs. It requires continual communication with customers, repetitive tasks, and a high level of attention to detail. Customer Service Representative performs functions such as opening new current or savings accounts and fixed deposit accounts, assisting customers with queries about bank services, and helping customers resolve account problems. Customer Service representative assists banking cus¬tomers by answering questions about their accounts and available banking services. She/he greets prospective custom¬ers and gathers information from the customer needed to open an account.

Duties & Responsibilities

1. Interviewing customers to obtain personal financial infor¬mation and explain available services.
2. Answering customer questions and investigating account errors.
3. Admitting customers to safe deposit vault
4. Responsible for organizing delivery of Account opening cards, ATM cards, Account statements to the customers & maintain a record of such jobs.
5. Should take up any other tasks & or responsibilities given by the Branch Management.
6. Answering administrative and operational inquiries.
7. May provide marketing support; perform limited business prospecting activities, including client/prospect communication, and seminar activities.

8. Complete all required Training.
9. Adhere to all the Bank’s Policies and Procedures.
10. Remain current on Products, Services and the Firm’s System Applications.
11. Any other task or activity which is assigned by the line manger.

Job Requirements

Bachelor Degree will be prefer.
Incumbent is required to have 2 years progressive customer service or direct marketing experience. Must work
well under pressure, be able to juggle many customers simultaneously, and have excellent interpersonal and
communication skills. Must also have an excellent sense of priorities. Must be bilingual with data base
management experiences.

Submission Guideline

Submission Guideline

You can apply for this post in such ways:
By Electronic submission:

You should apply electronically by sending your CV and a one-page covering letter explaining your interest and suitability for the position to E-mail given below.
PLEASE SPECIFY ONLY THE VACANCY NUMBER “BMA//2015//010” IN THE SUBJECT LINE OF YOUR E-MAIL.

Ahmad Jawad “Kamgar”
BMA HRMIS OFFICER
Address: JADE IBNE SINA WATT, KABUL AFGHANISTAN. Kabul-Afghanistan
PLEASE NOTE:
1. APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE CONSIDERED.
2. ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED.
3. Female are highly encourage to apply for the mention position.

Functional Area

Banking

Countries

Submission Email

vacancies@bma.com.af

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