Desk Information Officer

About POWER

POWER - The Philanthropic Organization for Welfare, Empowerment and Research is a non-for-profit organization managed by dedicated and qualified Afghans working in health, education, welfare, agriculture and research aiming at achieving sustainable economic and social development in Afghanistan. Power Afghanistan team has years of ground experience and has been engaged in managing and implementing multi-sector projects in Afghanistan. POWER Afghanistan operates within four main areas:

• Access to Basic and Essential Health services and strengthening the health system;
• Economic development and social welfare empowerment;
• Developing the education system to empower the community;
• Research, monitoring and evaluation.

POWER Afghanistan is actively contributing towards the prosperity of the community by implementing donor-funded projects across Afghanistan. Presently working toward continuous improvement, and stretching our potential, POWER serves to satisfy national and international donor’s specific requirements and cater to address them in most effective and efficient manner. Our purpose is to improve and work, now and for future generations to come and inspire everything we do in Afghanistan through our creative approach. Our strategic choices are guided by this motive, leading us to better innovation, brilliant execution, and compels us to make a difference.

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About Project

A rapid, extreme deterioration in the humanitarian situation in Afghanistan is observed with more than 22 million people projected to need food assistance over the coming months, including more than 8 million people in IPC4 reliant on assistance to mitigate loss of life. Half of Afghan children could be at risk of acute malnutrition. In the targeted districts, POWER will engage with local authorities, CDCs, community leaders and DoRR to identify the most vulnerable households, including through gender and protection considerations (e.g. female-headed households and persons with disabilities) based on WFP Targeting Criteria. Upon identification, the beneficiaries shall be registered in the Scope System and facilitate assistance to the registered vulnerable households for a specific period of time.

Job Summary

Desk Information Officer will be responsible for raising awareness and addressing and resolving the issues of beneficiaries in the Distribution centers in the assigned districts.

Duties & Responsibilities

Duties and Responsibilities

• Providing information to the beneficiaries related to the project;
• Responding to questions about the organization and providing callers with addresses, directions, and other required information;
• Communicating client service number to beneficiaries for contacting concerned staff members for seeking relevant information;
• Keeping all communication files, letters and records following standard rules and procedures of records control and filing system;
• Guiding beneficiaries and raising awareness about their rights and speaking to them about safeguarding principles;
• Making proper arrangements and keeping the crowd in line, navigating them through the registration/distribution center;
• Providing facilitation support in cash distribution as per the approved list;
• Handling a wide range of communications including telephone calls and ensuring the receipts of messages;
• Performing any other duties assigned by the Line Manager.

Job Requirements

Qualification and Experience

• At least a bachelor's degree in the related field;
• At least two years of professional experience is required;
• Previous work experience with WFP projects will be a plus for the candidates;

Required Competencies

• Able to work under heavy pressure situation 
• Able to meet deadlines and deliver high-quality work on time
• Ability to speak Pashto and Dari
• Showing good behavior and character with the community members and beneficiaries
• Strong communication skills required
• Should have a smartphone and ability to use smartphone
• Computer skills required particularly Microsoft Office
• Ability to travel to various districts in the respective provinces

Submission Guideline

Females are highly encouraged to apply.

To apply for this position kindly send your CV along with the educational documents to the following email addresses. 

Please clearly mention the Vacancy Number in the Subject Line of the email such as PA/PR/0007 for this position.

Candidates not including Vacancy Number in the Subject Line of the email will not be considered!

Functional Area

Service Management

Information

Countries

Submission Email

hr@powerafghanistan.org

power.org.af@gmail.com

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