Dispatch/Call Center Agent

About Speenkai

Speenkai is Afghanistan's first and leading BPO (Business Process Outsourcing) service company, specializing in providing comprehensive administrative and technical support to Afghan-owned companies abroad. Our mission is to empower Afghan entrepreneurs and businesses operating internationally by offering high-quality, reliable support services from our base in Afghanistan. With a team of skilled professionals, we help Afghan companies streamline their operations, enhance efficiency, and achieve success.

Job Summary

Join Our Night Shift Team at Speenkai!

Are you a motivated, detail-oriented professional fluent in English, and ready to grow in a dynamic environment? Speenkai, Afghanistan's first BPO service company, and Bay Master Appliance Services LLC are looking to hire two experienced individuals to join our full-time night shift team as Dispatchers/Customer Service Representatives.

In this role, you will take inbound calls, set appointments for customers, and dispatch technicians efficiently. The ideal candidate will take charge of daily operations, including planning, scheduling, and managing the tech force.

PLEASE DO NOT APPLY IF YOU ARE NOT FLUENT IN ENGLISH to save yourself time.

If you have strong communication skills, thrive under pressure, and are passionate about delivering exceptional support, we want to hear from you!

Duties & Responsibilities

1.  Receive incoming calls from clients and setup service appointments.

2.  Receive incoming calls from technicians throughout the shift. Must be able to understand the nature of the call to act accordingly

3.  Keep track of daily schedule and job status throughout work schedule.

4.  Respond to open email requests and inquiries via email

5.  Ability to enter tickets into the CRM 

Job Requirements

·        Fluent in English and must possess excellent verbal and written skills.

•        Motivated self-starter

•        Office work experience

•        Ability to multitask in a fast-paced environment is crucial.

•        Capable of typing 45+ words per minute necessary

•        Customer Service skills and Conflict Resolution skills.

•        Telemarketing experience is a plus

•        Microsoft Office Products

Submission Guideline

Please note: The first step of our screening process is to evaluate your English language skills. To apply, send a voice message to the WhatsApp number 0749047718 and include the following:

1. A brief introduction about yourself.
2. Your educational background.
3. How would you handle an unhappy customer on the phone if you were a customer service representative for a shoe company?

⚠️ Important:

• Do not apply if you are not fluent in English—this will save both your time and ours.
• After sending your voice message, do not call or send additional text messages to the WhatsApp number. Only the voice message is required for initial screening.

Functional Area

Customer Service

Countries

Afghanistan

Provinces

Kabul

Apply Now