General Manager - Enterprise Business

About MTN Afghanistan

Job Summary

To lead the MTN Enterprise Business Unit in the Opco through the strategic expansion of products and Services.
The General Manager - Enterprise Business Unit will be responsible for defining and implementing the EBU strategic and financial objectives by driving usage penetration of products and services and improvement of operational performance to meet consumer satisfaction and the overall business strategy.
The General Manager - Enterprise Business Unit reports to the Opco CEO. The positions will interface with the Opco stakeholders, Group Management Services stakeholder in order to ensure effective and efficient operations.

Duties & Responsibilities

Strategy Development and Implementation:

Deliver business goals set by EXCO and in accordance with overall OpCo strategy

Ensure development of Opco Enterprise Business follows strategic growth plan, with the provision of a clear direction and structure

Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Provide overall direction for Opco EBU by analysing changes in the competitive landscape, analysing trends, costs, forecasts and implementing them into the business plan

Staff Leadership and Management:

Source, induct and nurture talent in accordance with MTN guidelines

Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals and performance objectives for the team

Set ‘SMART’ KPIs and provide regular performance feedback through a well-defined and implemented performance review program

Develop and implement a training plan in order to build and develop skills within the team

Performance manage resources in accordance with HR policy and legislation

Actively participate in leadership team and develop skills of own team

Governance:
Adhoc, Operational and Tactical Meeting:

Set up / participate in adhoc and operational meetings

Participate and provide input into tactical meetings

Escalations:

Manage and resolve escalations that have impact on critical path of service delivery

Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

Manage and provide solutions to issues that require formal resolution

Opco Operational:

Set up and manage project status meetings; manage budgets

Ensure Opco EBU business processes are implemented and used

Regularly review key risks with BRM in order to implement right level of mitigation controls

Safeguard segregation of duties and separation of roles

Sign-off / make decisions on operational change topics

Performance:

Review performance of own staff against agreed KPIs

Assess and monitor plan for continuous improvement

Review performance against agreed KPIs and review SLAs

Reporting:

Report on a regular basis to the CEO about progress made and potential issues, all in accordance with the measurement metrics set by the OpCo

Develop and produce daily, weekly, monthly, quarterly and annual reports as and when required

Report on an adhoc basis on specific management requirements as and when necessary

Track daily performances and achievements against targets and KPIs. Report to top management and team to improve strategy implementation

Budgets:

Manage EBU budget in line with business objectives

Make sure to operate within budget and that operations are cost-effective, in line with a least cost operating strategy

Develop business case and motivate for additional budget and resources when required

Manage overall financial performance for each product and commercial expenses by analysing and controlling financial reports, creating and administering commercial budgets

Operational Delivery:

Ensure that products and services of the highest quality are put on the market as early as possible

Scan the market for new acquisition opportunities of business users

Develop a local EBU ecosystem in country through strategic partnerships

Analyse and mitigate risks by proactively monitoring internal and external threats to Enterprise business

Ensure that SLAs agreed to MFS Go To Market regarding agent creation, agent modification and commission payments are met

Liaise and support the technical team to manage the platform performance, upgrades and other modifications

Responsible for implementation of the Enterprise strategy product development and business execution of business within the Opco

Align and coordinate the P&L of the business segment as a consolidation of the local P&Ls;

Own and lead transformation activities to define new business process for sales and service delivery and systems deployment to support new working practice

Lead the business plan, go-to-market and delivery for Opco

Coordinate relationships with key Enterprise partners including service providers, vendors and go-to-market partners

Identify and integrate new company Enterprise acquisitions to further enhance our capabilities in design, implementation and management

Defining EBU KPIs in line with MTN Group business strategic objectives

Managerial / Supervisory Responsibilities:

Coach and mentor direct reports to ensure staff motivation is high

Ensure skill transfer for staff development, motivation and business continuity

Guide and direct suppliers and third parties in achieving Opco objectives

Identify staff training and development needs and implement necessary actions

Get strongly involved in the development and execution of all training programs, in order to meet the needs of the customer and the organization

Recruit, develop and retain human resources to maximize potential

Manage team (including recruitment, on-boarding, attrition)

Set goals and objectives for direct reports, monitor progress and maintain motivation

Provide an advisory function on governance and best practices in client experience

Job Requirements

Education / Business Degree:

Minimum of 4 year tertiary qualification in Finance, Business Administration or Science/IT/Engineering

MBA or Masters degree

Work Experience:

8 -10 years’ experience in a multinational organization/ICT in emerging markets

5 years’ experience in a senior management experience

Experience in expanding and managing the Enterprise Business product or services

Demonstrated experience in building a business from the start and managing the business and team through the growth lifecycle

Worked across diverse cultures and geographies advantageous Fluent in English and official language of country preferable

Knowledge of risk and regulatory of the Enterprise Business

Training / Certifications:

Financial Management

Product Development

Regulatory

Sales Negotiation

Technical Training
Knowledge:

Enterprise Business Products and Services

Telecommunications industry

Technical architecture

Key focus verticals

Knowledge of Afghanistan Markets

Ability to establish policies, priorities to manage and evaluate projects

Microsoft Office MS Excel, MS PowerPoint and other relevant software (for the purpose of analyzing data and producing reports to Senior Management)

Ability to develop comprehensive and detailed business case to drive the business and motivate proper budget allocation

Product development, roll out and product performance management

Skills:

Proven ability to lead and coach a team towards success

Excellent communication and presentation skills

Business Planning

Appetite for innovation and continuous improvement

Proven track record of being a team player

Project management skills

Product and business development skills

Ability to perform relevant data analysis to drive the business toward success

Results driven

Negotiation and influencing skills

Organisational Transformation

Change Management

Behavioral Qualities:

Strategy Implementer

Strategic Thinker

Decisive Problem Solver

Best Practice Value Creator

Culture and Change Champion

Guiding People Manager

Relationship Builder

Results Achiever

Business and financial acumen

Leadership and persuasive

Submission Guideline

Interested Afghan nationals can send their applications and resumes (with three valid references) by Jun 12, 2015.
Please mention the name of the position you are applying in your e-mail subject line.
Applications received after the deadline and those, which do not meet the requirements mentioned above will not be considered.

Functional Area

Sales/Marketing

Countries

Submission Email

careers@mtn.com.af

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