Health Counsellor for Heath Information Center (HIC)

About Afghanistan Capacity Development & Educational Organization

Afghanistan Capacity Development and Educational Organization (ACDEO) is a social oriented NGO helping Afghan people collaborating with international organizations to improve the quality of life and sustainable development in Afghanistan. ACDEO a national NGO registered with Afghanistan’s Ministry of Economy and Ministry of Women Affairs. And closely work with Ministry of Interior. ACDEO is committed to the development of Afghanistan and aims to help the country’s most vulnerable community people and contribute on their social welfare and promote a better quality of life throughout the country. The ACDEO securing women’s right, contributing to resolve exists family dispute and helping to improve their social life through counselling and legal advices across the Afghanistan though family support hotline.

Besides this, ACDEO’s aim is to work for community development so that people will get tangible benefit from utilizing the locally available resources. Our main forces are to strengthen capacity of local women and men to improve their quality of life. Enhancing their economic status in sustainable and naturally viable way. The main focus is  mobilizing and managing natural resources, education, and health. ACDEO has been involving in advocacy. Research and development activities for the better quality life of Afghan people

Job Summary

Health Information Centre (HIC) is a centralized office used for the purpose of receiving and transmitting a large volume of health –related queries by telephone from general public which is one of the innovative interventions designed and established by health Promotion department of ministry of public health of Afghanistan with technical Support of Health System Strengthening (HSS) and funded by GAVl.

The overall objective of HIC is to provide promoting and preventive counseling, triage for referral or provide advice from next level care providers, in order to positively influence health behaviors and support public heath interventions to appropriately respond to public needs and in result will improve access, reduce unnecessary travel and costs, and promote health and welfare of Afghan population. In addition, the HIC will arrange referrals to appropriate health facilities in the future as well as it is an essential tool to ensure good governance, voice & accountability.

The Helpline is reachable by dialing 166 from any network for free. The service is available in both national languages-six days of week for 24 hours

Duties & Responsibilities

Under the general guidance of Health Information Center Health Counsellor will perform the following substantive duties and responsibilities:    

    1. To respond to the calls of clients seeking advice and/or information on health issues i.e. Vaccination, nutrition, family planning, reproductive health, etc. 

    2. To follow communication ``Scripts`` when handling different health topics.

    3. To identify clients` needs, clarify information, and provide required counselling.

    4. To encourage/refer the clients to the nearest health facilities to receive health               services.        

    5. To provide regular feed back to the helpline project manager on challenges and             successes.               

    6.To work supportively with other helpline Staff to identify job stresses and reduce          team stress.                                                

    7.To keep records of all conversations in our call center database in a                                comprehensible way.                          

   8. To attend educational seminars to improve knowledge and performance level.

   9. Any other duties assigned by HIC Project manager.

Job Requirements

Skills Description

1.     Good interpersonal and intercultural communication skills(attentive listening, open attitude, empathy, respect, sensitivity and patience).

2.     Good counselling qualities.

3.     Organization and team work skills.

4.     Initiative, flexibility, creativity and analysis capacity.

5.     Sense of responsibility and care.

6.     Ability to empathize with clients.

Qualifications and experience

1.     Bachelor Degree in Medicine, Public Health, Midwifery or Nursing from a recognized university. 

2.     At least two years` work experience of which one year should be in the field of health promotion or behavior Change Communication(BCC).

3.     Strong phone and verbal communication skills in both Pashto and Dari Languages along with active listening.

4.     Fluency in English language is preferred.

5.     Able to use Microsoft Office

Submission Guideline

Electronic applications will be sent to: e-mail (recruitment@acdeo.org) which corresponds. If any of the following 2 items is missing, your application will be considered as ineligible/ incomplete.

1. In your emails please specify the title of the position as well as vacancy number for the electronic submissions and please do the same in the hardcopy submissions. Jobs.af doesn’t write vacancy number.

2. Updated Curriculum Vitae (CV) / Resume mentioning your exact date/periods of your work experience, graduation date.)

If you are shortlisted and invited for the written test / interview, you will be required to present the original, the following:

1.     Educational Documents: your recent education degree diploma

2.     Copy of verified Bachelor Degree by Ministry of Higher Education

3.     Copy of verified certificate by Ministry of Public Health (If any)

4.     Afghan Tazkra/ID

(II)      Conditions

1.     Electronic applications will be sent to: e-mail (recruitment@acdeo.org )

2.     Hard copies will be sent to: HR ACDEO

3.     The contact person at the Human Resources is: (recruitment@acdeo.org )

Note: Only shortlisted candidates will be invited to written test / interview and subsequent process. Please contact the person in charge (recruitment@acdeo.org ) for confirmation.

1.     No CVs will be accepted after the closing date

2.     Fraudulent documents and or fraudulent claims in CVs and or documents will result in disqualification at any stage of the recruitment process.

Functional Area

Health/Medical

Countries

Submission Email

recruitment@acdeo.org

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