ICT Assistant

About Asian Development Bank

Job Summary

To coordinate and implement ADB's policy in Information Technology (IT) in Afghanistan Resident Mission, including telephone and video conferencing; to assist local ADB/AFRM staff get the best use of the present IT systems, and develop, direct and implement the office automation plan; to assist in maintenance and operation of efficient communication systems for smooth functioning of local RM.

Duties & Responsibilities

IT Coordination

Acts as Alternate IT Coordinator to provide support in:
o Coordinating/communicating with OIST for all AFRM IT related matters;
o Determining, analyzing, screening, prioritizing and requests for computer services;
o Serving as initial contact point between AFRM staff and OIST for new applications;
o In Consultation with ICT Coordinator, coordinating necessary training programs and providing local RM expertise to assist OIST staff in supporting automation needs for AFRM;
o Developing and maintaining an inventory of authorized and licensed software and hardware;

Training and Technical Support

Assists in developing, coordinating and implementing a comprehensive computer-training plan for all computer users in the office, covering both routine maintenance and application program use

Conducts on-the-job training for computer users

Provides support to HQ missions and ADB consultants when required. Produces user-oriented training handouts, manuals and instructions. Organizes a library of books, magazines, and software on computers.


Hardware and Software Maintenance and Inventory

Assists in developing, coordinating and implementing a routine periodic maintenance plan for all computer hardware, software and accessories, including inspection, operator training and troubleshooting

Arranges for repairs of computer hardware as required, including local servicing and/or importation of spare parts

Assists staff to carry out regular backups of their computers

Prepares monthly report on AFRM ICT activities to IT Coordinator and OIST.



Telecommunications Support

Monitors and provides feedbacks to telecoms and other related providers for continued connectivity and service standards.

Provides general technical support and training to radio operators on Smart PTT + Turbo net and be able to configure those systems.

Monitors and Services the security communication equipment, (Track24, HF,UHF/VHF, CCTV Camera)

Others

Performs other tasks as assigned and reflected in the incumbent’s workplan

Job Requirements

Bachelor's degree in Information Technology (IT)
Work experience

At least 3 years of relevant professional experience.

Technical knowledge

Working knowledge of assigned area

Effective report-writing and communication skills in English and the national language (as required)

Proficient in spreadsheets and required information technologies

People and leadership skills

Able to liaise and work effectively with government officials within own work location and with colleagues throughout ADB

Able to work collaboratively with teams as a constructive team member.
Application of Technical Knowledge and Skills

Deals with routine queries and correspondence in accordance with procedures

Proactively seeks relevant development opportunities and submits for approval

Produces summaries and frameworks by collecting and analyzing diverse information

Client Orientation

Adjusts style and approach to respect and serve different clients

Conveys messages by asking questions and using different approaches

Identifies when a client issue requires escalation

Responds to clients without prompts or reminders from senior colleagues

Achieving Results and Problem Solving

Proposes solutions to minimize delays and setbacks in completing work

Reviews all task objectives and achieves core deliverables

Uses time management and organizational skills to promptly complete work to the required standard

Delivers beyond the stated task objectives

Working Together

Consistently works effectively with individuals of different views, culture, nationality, gender, and age

Consistently seeks assistance when requirements are unclear

Provides timely updates on relevant information

Freely shares and seeks useful knowledge and to complete work

Communication and Knowledge Sharing

Uses effective written and oral communication in preparing documents, presentations and interactions

Asks questions to understand how to follow up on feedback

Locates relevant information to expedite workflow

Innovation and Change

Adopts new policies, systems and processes in a timely fashion

Shares ideas for how work can be completed more effectively.

Supervisor: Designated International Staff (IS) and senior National Staff (NS).

Submission Guideline

Interested Applicants Should send their application and CV'S through the following email
Note: Applications after deadline will not be consider.

Functional Area

IT - Hardware

Countries

Submission Email

hramaki@adb.org

wnasir@adb.org

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