IInformation Technology Assistant

About United Nations-World Food Programme (UN-WFP)

Job Summary

Key Tasks and Responsibilities:
Under the direct supervision of the ICT Officer, the IT Assistant will be responsible for the following duties:

Duties & Responsibilities

• Maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, website content, training material, etc.
• Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc.
• Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc.
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc.
• Administer user access to systems and databases, monitor system and application usage.
• Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person.
• Maintain web pages, electronic documents, statistical databases; maintain Information and Knowledge Management (IKM) applications and procedures and provide support to IKM users.
• Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc.
• Perform other related duties as assigned.

Results Expected:
• With initiative and judgement produces organised, accurate and well documented records with well analysed data and addresses unforeseen situations.
• Seeking advice and guidance from supervisor, as necessary.
• May assign work to staff in lower grades.
• Ensure appropriate security telecommunications support to WFP staff and to critical inter- agency telecommunication hubs.
Critical Success Factors:
• Ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems with substantial independence.
• Ability to obtain or give factual information of a non-routine nature involving interpretation of facts and requiring clarity of expression.
• Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work systematically, effectively and accurately.
• Ability to train other staff regarding relevant work responsibilities.
• Ability to work in a team environment and coordinate assignments to achieve common goals.
• Ability to deal patiently and tactfully with people of different national and cultural backgrounds.
• Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc;
• Be able to work in ICT service-desk and provide active support to client users.
• Be able to program, troubleshoot and install HF and VHF base/mobile radios on vehicles, in radio room or Telecommunication tower.

Job Requirements

Essential Qualifications/ Requirement:
• High school (12th grade) education.
• At least four years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar.
• Basic computer skills including keyboard/mouse skills and knowledge of common basic software packages. Knowledge of commonly used office equipment.
• Fluency in both oral and written communication in English, Pashto/Dari.

Desirable skills:
Experience working in an international organization or multicultural environment. Post secondary school studies in an institute specialized in information technology or telecommunications or information management or ITIL training.

Submission Guideline

In line with WFP policy on gender equity, applications from female candidates are strongly encouraged.

Only Short-listed candidates meeting the essential qualifications/requirements will be contacted.

Applicants (Afghan National) meeting the above qualifications are requested to submit a cover letter quoting this Vacancy Announcement No. along with their Curriculum Vitae and documentary proof of educational certificates, address and telephone numbers of three work referees to Kabul.Recruitment@wfp.org or to:

Human Resource Officer
WFP Country Office
Street # 4, Koshani Watt
(Behind Kabul Bank) Shar-e-Naw
Kabul Afghanistan

Functional Area

IT - Software

Countries

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