INFORMATION SYSTEMS SPECIALIST

About Médecins Sans Frontières (MSF)

Médecins Sans Frontières (MSF) Doctors Without Borders) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural or man-made disasters to populations in danger in more than 70 countries.

Job Summary

Planning, coordinating and ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing an appropriate high-level technical support to his/her Logistics Coordinator.

Duties & Responsibilities

·          Monitoring, maintaining, and following up on all Information Technology (IT) equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs.

·          Adapting and ensuring compliance of general IT policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator.

·          Preparing and collaborating in the establishment of the annual budget of the IT family. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection.

·          Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission].

·          Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinator and the HQ Technical Referent(s).

·          Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT system. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated.

·          Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT system.

• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT infrastructure.
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.
• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager

MSF Section/Context Specific Accountabilities

• Focal point of the Afghan mission in his field of expertise (1st, 2nd line response) for communication with the HQ Back Office Referents.
• Guarantees the support to the projects on a day-day basis via helpdesk.
• Ensure regular Field support visits with systematic reporting, for the ICT referent and himself.
• Guarantees that all missions IT assets are recorded in Track My Stuff..

Job Requirements

Minimum Requirements and Competencies

Education

Essential university or technical school diploma. Certification in network or server administration would be an asset.

Experience

Preferably 5 years of proven experience in IT or technical functions

Languages                      

Preferably B1-B2 English.

Knowledge

·    Expertise in latest version of Microsoft Operating System and business applications (Office365)

·    Understanding of Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)

·    Good knowledge in Network Administration (LAN, VLAN, network policies and protocols)

·    Good knowledge of computer’s hardware and maintenance process, IT security best practices and IT service management tools (ITSM)

·    Understanding of radio telecommunication concept (HF, VHF, GSM, satellite)

·    Teaching and supporting skills

Competencies

·    Results and Quality Orientation L2

·    Teamwork and Cooperation L2

·    Behavioural Flexibility L2

·    Commitment to MSF Principles L2

·    Stress Management L3

Submission Guideline

How to apply

1, Follow the below link OR scan the QR code to access the online job application survey. Candidates must fill in the survey in order to be considered for shortlisting: https://forms.office.com/e/7cbCa8VeJi

2, After completing the survey, send the following documents to email: msf-afghanistan-recruitment@msf.org

1. CV and motivation letter

2. Related Diploma

3. Other relevant diplomas/certificates

4. ID card both sides (this will be used for visitor authorisation pass)

5. work certificate related to the position

The interested candidates must answer the online survey and submit their documents before 20^th of Feb 2025 at TIME 04:00PM

**Only applications completing the online survey and sending supporting documents by email will be treated**

The reference INFORMATION SYSTEMS SPECIALIST must be stated in the email to be valid. If you do not clearly state the position for which you are applying & attach the required diploma & other supporting documents, your application may not be considered.

Only candidates who meet the essential criteria will be shortlisted and contacted.

MSF does not charge a fee at any stage of the recruitment process. All applications are free for all candidates and no one should require any payment or compensation during the recruitment process. May the candidate be asked for any fee, he/she must report to MSF Administration through the recruitment contact.

If you are selected to be part of the reserve pool, it means that MSF has validated you to be called in to work on a temporary basis, as needed. It does not guarantee that you will be offered a contract or a permanent position, even if such a position becomes available. A new recruitment can be done according to the current need.  

Functional Area

Information Technology

IT - Software

IT - Hardware

Countries

Afghanistan

Provinces

Kabul

Submission Email

msf-afghanistan-recruitment@msf.org

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