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Internship

Refah Al Alami Trading consultancy services, Kabul, Afghanistan

Bachelor's Degree
Kabul, Afghanistan (Kabul)
Full Time
6365

About Refah Al Alami Trading consultancy services

RATCS is a leading consultancy and outsourcing company dedicated to providing innovative solutions that empower businesses to achieve their goals. With a commitment to excellence, we specialize in delivering strategic consulting services and comprehensive outsourcing solutions tailored to meet the unique needs of our clients. 


Job Summary

The intern will assist in managing customer interactions, resolving inquiries, tracking financial transactions, and coordinating between departments to ensure smooth operations. This role provides hands-on experience in customer service, complaint resolution, and operational support.


Duties & Responsibilities

Customer Service & Support:

 

  • Respond to customer inquiries via phone, email, or chat promptly and professionally.
  • Handle complaints, escalate issues when necessary, and ensure timely resolution.
  • Maintain a positive and professional customer experience at all times.
  • Monitor and manage email communications and WhatsApp groups (customers & internal departments).
  • Follow up on customer cases with relevant departments (Sales, Finance, Operations).


Operational & Financial Tasks:

  • Assist in tracking bank deposits, payments, and financial transactions.
  • Maintain accurate records of all financial transactions and double-check for discrepancies.
  • Prepare and update the exit paper tracking sheet.
  • Follow up on unpaid customer dues and coordinate with the Finance team.
  • Report and coordinate found issues with related departments for resolution.

 

Administrative & Quality Support:

  • Provide quality management support to internal departments.
  • Communicate customer issues to the operations team for problem-solving.
  • Assist in documentation, reporting, and data entry tasks.

Job Requirements

Education:

  • Currently pursuing or recently completed a Bachelor’s degree in:
  • Business Administration (BBA)
  • Public Administration (PPA)
  • English, Economics, or related fields.


Languages:

  • Fluent in English, Pashto, and Dari (written & spoken).
  • Preferred: Knowledge of Arabic, Turkish, or Russian is a plus.


Skills & Competencies:

  • Proficient in MS Office (Excel, Word, Outlook).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Professional email etiquette and customer service mindset.


Learning Outcomes:

  • Gain hands-on experience in customer relationship management (CRM).
  • Develop skills in financial tracking, reporting, and operations coordination.
  • Enhance problem-solving, communication, and teamwork abilities.



Duty shift: ( Day / Night )

Submission Guideline

If you meet the above requirements, we encourage you to apply for these positions. Please send your CV along with a cover letter via email to (kabuljobs@peacegl.com).


Please make sure that your email includes the vacancy ID and Department Name in the Subject line. The date of birth and current location should be mentioned. Note that only the candidates who meet the requirements of the positions will be shortlisted.

Functional Area

Business Administration
Public Administration
English Literature
Economy

Countries

Afghanistan

Provinces

Kabul

Submission Email

kabuljobs@peacegl.com

Post Date

Jun 25, 2025

Closing Date

Jul 25, 2025

Reference

RAA-HR-028-2025

Number of Vacancies

10

Salary Range

$ 100

Years of Experience

1 year

Probation Period

3 month

Contract Type

Fixed-term

Contract Duration

Not specified

Contract Extensible

Maybe

Minimum Education

Bachelor's Degree

Gender

Male