IT Helpdesk Analyst

About Afghanistan Justice Sector Support Program (JSSP)

Job Summary

N/A

Duties & Responsibilities

Troubleshoots user inquiries regarding computer software or hardware operation to resolve problems.

Manage users' accounts in Active Directory for support, updates, onboarding, and off-boarding.

Maintains records of daily communication transactions, problems, and actions taken and follow-up on any unresolved issues.

Provides top quality customer service by assisting employees with problems that occur.

Escalates problems to second level support when needed.

Assists users with password reset.

Trains new users on applications and IT policies and procedures.

Submits request to procurement regarding equipment repairs.

Ensures that the necessary shipment of equipment is done according to company policy.

Other duties as assigned.

Job Requirements

3+ years’ experience with technical experience on hardware issues including PC’s, laptops, printers.

Bachelors degree or equivalent required.

Professional Certifications such as MCP, MCSE, MCITP and CCNA required.

Prior experience with customer service or IT troubleshooting required.

Experience with Active Directory, remote desktop tools, and ticketing systems.

Experience with Microsoft Office products, windows server 2008/2012 and Windows 7/8/8.1/10

Strong technical, analytical, and critical thinking skills.

Ability to solve problems and to multi-task.

Strong documentation skills.

Strong customer service orientation.

Ability to work in a team environment.

Strong in both written and verbal communication.

Ability to work with sensitive information and exercise discretion.

Highly self-motivated and directed.

Keen attention to detail.

Submission Guideline

Only the candidates meeting the above requirements can apply for this vacancy by submitting their resumes to PAE-JSSP-Vacancies by NO later than May 16, 2017. Please download and fill in the Internal Job Application Form and ask your supervisor to submit it not the candidate itself if you are working with any PAE Programs.

Note: While applying for this vacancy, kindly please mention (IT Helpdesk Analyst-JSSP-PMO-215) in the subject line of your email, otherwise your applications will NOT be considered for the evaluation.

Functional Area

IT

Countries

Submission Email

PAE-JSSP-Vacancies@pae.com

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