Installation and Configuration of Windows (Win7, Win10, Win11, Server 20XX), basic troubleshooting knowledge of Macintosh OS and Linux.
Advance knowledge of Office Packages (2010, 2013, 2016, Office365)
Good understanding of Outlook and emailing system (POP, IMAP, MAPI, SMTP)
Good understanding of DNS services and records and other network services such as (DHCP, FTP, HTTP, etc.)
Good Networking, TCP/IP knowledge, and Troubleshooting
Mobile Devices/ HHD (Handheld Devices) such as IOS and Android-based devices
Office Equipment (Printers, Copiers, Scanners, IP Phones, Digital Senders etc...)
Hardware Maintenance/ Cleaning of IT Equipment – Datacenters but not limited to the Servers, Workstations, Terminals, PCs, Laptops, Switches, Routers, and other IT-related devices.
Good understanding of Security Applications such as (Antivirus, Anti-spam, other antimalware applications) and other security best practices.
Office/Remote-based IT/ Servicedesk support (Online / Onsite/ Remote) Office environment with travel to national remote offices and studios when required.
Lifting of heavy equipment (servers, PCs) and regular/ scheduled IT equipment’s cleanup in Datacenters, Buildings, Offices, and Projects, deploying/ running of network cabling and ducting,
Acting as 1st and 2nd level IT Support/ IT Service Desk and for the tasks assigned by Team leader or line manager.
Installing operating systems, application software, hardware, the partition of Drives, Cards, etc.
Repairing any kind of desktop systems, laptops and printer equipment when facing problems
Supports the acquisition, installation, and maintenance of the organization’s local area network hardware/software when necessary
Responsible for troubleshooting workstations, networks, software applications, and other technologies related to Information technology
Monitors and provides feedback to ISP and other related providers for continued connectivity and service standards
Installation of new staff computers, testing of all functionalities, and follow-up to verify that users are able to do their tasks
Follow up with customers to ensure issue has been resolved
Respond to email messages for customers seeking help
Respond to all helpdesk, Service Desk calls during assigned shift
Handover or escalate the task whenever it is needed