IVR /Hotline Specialist

About Equal Access International

Job Summary

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Duties & Responsibilities

 Development of hotline set up plan for migration project and for ACR project
 Development of hotline management plan for operation
 Set up and manage hotline/IVRSMS system as per requirement
 Coordination with Mobile network in order to set up and synch the short code
 Responsible for Developing Strategy for promotion of hotline and feedback as well as reporting
 Set up IVR system for Equal Access within VIAMO or any other platform
 Coordination for all procedures of hotline and IVR with relevant mobile network companies in Afghanistan
 Development of ideas for better hotline and IVR operation
 Participation on technology based meetings with primes and donors
 Provide Advise, and support Equal Access team for better utilization of IVR and Hotline
 Integrating usage of technology in Equal Access Radio programing, Mobile theater
 Conducting beneficiaries surveys with IVR
 Capacity building for Equal Access M&E team in term of using technology effectively
 Working closely with hotline officers to report according to demand of the projects
 Support Equal Access team to improve usage of technology in current projects
 Design and activate appropriate dashboards methodology for different aspects of work as per need and request by projects.
 Manage the dashboards and build EA’s capacity for the operating the dashboards for projects as per need and projects schedule.
 Work for IVRSMS reporting system to cover all required areas demanded by projects/donors, as outlined in strategy.
 Provide technical support and review of the IVRSMS strategy, especially on the implementation guideline.
 Train staff and partners on understanding concept and technicality of IVRSMS, its implementation, monitoring and analyzing the report.
 Support in developing IVRSMS themes/SMS considering the different segments as direct targets, beneficiaries of IVRSMS.
 Any other support in relation to IVRSMS activities that will pop up in the course of project implementation
 Any other task assigned by EAA

Job Requirements

 Bachelor or higher (Preferred)
 Ability to plan/organize the work
 Flexibility
 Knowledge and Fluency of Dari, Pashto and English languages
 Report writing knowledge and skills (Preferred)

Submission Guideline

Note: The Subject line of your email must indicate the exact vacancy number and position
Please submit your curriculum vitae (CV), one-page cover letter and three current professional references (with contact information including phone numbers) to below email
Please do not send any additional documents except CV and Cover letter
Applications received after the closing date of Jan, 4, 2018 will not be entertained.

Equal Access provides equal job opportunity for male and female, and offers a competitive salary. For more information on Equal Access, please visit our website at www.equalaccess.org .

Functional Area

Media

Countries

Submission Email

jobs@equalaccess.af

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