L3 CS CORE Support

About I Engineering Group

ieng Group provides EPC and O&M infrastructure services with a focus on the telecom and power industries. The Group's subsidiaries Eki.Struct (tower) and GreenPole (power), along with its affiliated asset management company CREI complement the functions provided by ieng.

Established in 2007, the Group is a leading provider of telecom infrastructure and managed services in Africa and Emerging Markets.

We have grown rapidly since our inception in 2007 and are now operational in 19 countries: Afghanistan, Algeria, Cameroon, Central African Republic, Chad, DR Congo, Ethiopia, Ghana, Guinea, Kenya, KSA, Lebanon, Liberia, Myanmar, Nigeria, Pakistan, Philippines, South Sudan and Uganda.

Today, we maintain over 31,200+ sites for Africa’s largest MNOs and all TowerCos.

Our vision To become the leading Engineering Procurement and Construction (EPC) and Operation and Maintenance (O&M) contractor in global emerging markets.

Our Mission We provide EPC and O&M services to the telecom, renewable energy and construction industries in global emerging markets, seamlessly integrating our core competencies with our customers’ businesses, so they benefit from competitive and comprehensive solutions.

Job Summary

We are seeking a skilled and experienced L3 CS CORE Support Engineer to join our team, specializing in Ericsson nodes. In this role, you will be responsible for providing Level 3 technical support for CS CORE network elements, ensuring optimal performance, reliability, and uptime of Ericsson nodes. You will collaborate closely with cross-functional teams, including R&D, Operations, and Network Engineering, to resolve complex technical issues and improve service delivery.

Duties & Responsibilities

1. Technical Support: Provide expert-level support for Ericsson CS CORE network elements, including MSC, MGW, HLR/HSS, STP, and related platforms.
2. Troubleshooting: Diagnose and resolve escalated issues related to network performance, capacity, and configuration.
3. Incident Management: Lead efforts in incident management, including root cause analysis and corrective actions to minimize impact on service.
4. Change Management: Implement and oversee changes to the CS CORE network, ensuring adherence to best practices and minimizing service disruptions.
5. Performance Optimization: Proactively monitor and optimize network performance parameters to meet SLA requirements and enhance customer experience.
6. Documentation: Maintain accurate documentation of network configurations, procedures, and troubleshooting steps.

Job Requirements

• Bachelor’s degree in Telecommunications, Electrical Engineering, or related field (or equivalent experience).
• Extensive hands-on experience 8 years in supporting Ericsson CS CORE network elements, with deep knowledge of protocols such as SS7, SIGTRAN, SIP, Diameter, etc.
• Proficiency in troubleshooting and resolving complex technical issues in CS CORE networks.
• Strong understanding of network architecture, capacity planning, and performance management.
• Experience with tools for network monitoring, performance analysis, and troubleshooting (e.g., OSS-RC, NetAct, Wireshark).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and with external stakeholders.

Preferred Qualifications:

• Ericsson Certified Core Network Professional (ECP).
• Experience in virtualized and cloud-based environments for CS CORE networks.
• Familiarity with Core network architecture and protocols.

Submission Guideline

Make sure to write the position title and vacancy number in the subject line of your email and send your CV along with a cover letter. Only short listed candidates will be notified.

Functional Area

Electrical Engineering

Telecome Engineering

Mechanical Engineering

Telecommunication

Countries

Afghanistan

Provinces

Kabul

Submission Email

fanosha@ieng-group.com

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