Mobile and Internet Banking Officer

About FMFB

The First Microfinance Bank - Afghanistan.

Founded in 2004, The First Microfinance Bank - Afghanistan (FMFB-A) is part of the Aga Khan Agency for Microfinance (AKAM), which has programmes in over 10 countries throughout the developing world. FMFB-A's vision is to be recognized as the leading microfinance services provider contributing to poverty alleviation and economic development through the provision of sustainable financial services primarily targeting micro/small businesses and households. The bank provides credit and deposit products to a wide range of clients including micro, small and medium enterprises along with commercial banking and international remittance services.

The bank is also a member of the Global Alliance for Banking on Values (GABV) - an independent network of banks using finance to deliver sustainable economic, social and environmental development. Our values-based banking agenda focuses on providing affordable financial services that promote entrepreneurship, agriculture, incremental housing and clean energy in Afghanistan.

With over 1,100 employees (20% women), FMFB-A operates in 14 provinces of Afghanistan through 39 branches (including one women only branch). The number of FMFB-A clients across 14 provinces reaches about 180,000 (23% women) both in rural and urban areas. The FMFB-A loan outstanding and savings values reach to over AFN 6.2 billion and AFN 2.5 billion, respectively.

Job Summary

The incumbent of the position is responsible to provide efficient customer service and support of E banking products including MasterCard, online banking, mobile banking and e-statements. Provide support to business customers and consumers both retail and corporate customers. Process, verify and reconcile the electronic banking transactions to ensure accuracy and adherence to policies, procedures and bank regulations.

Duties & Responsibilities

• Actively participate in different phases of Oracle Banking Digital Experience implementations and other e-banking products and services of the bank.
• Handle day-to-day operation work within the unit to ensure that operation procedures are implemented effectively.
• Coordinate with IT department to resolve difficult situations and malfunction of ATMs/POS effectively analyzing the situation and identifying potential solutions and ensure high-level customer satisfaction.
• Monitor and authorize transactions from internet and mobile banking.
• Coordinate with other related departments of the bank regarding technical maintenance of ATMs/POS.
• Oversee daily operation of internet banking, mobile banking, ATMs and POS by ensuring compliance of with applicable regulations, policies, procedures and checklists.
• Process MasterCard requests of customers, order cards and perform card maintenance.
• Monitor and review card issuance volume reports.
• Assist customers with password resets, pin generation and issuance for internet and mobile banking products as per bank policy and procedures.
• Support Electronic Banking Manager/Alternate Delivery Channel Manager in other duties assigned.

Job Requirements

• Bachelor Degree preferably in Business Administration from a reputed University.
• Hands on experience of Branch Banking Operations, work experience with different core banking system including Oracle Flex cube is a benefit.
• At least 3 years of ATM Operations, POS, Internet Banking, mobile Banking.

• Having knowledge of various core banking systems, AML/CFT regulations and workflow management systems.
• With keen sense in information technology development and IT business.
• High-level proficiency in spoken and written English, good command of the predominant local languages – Dari and Pashto.
• Good knowledge of process improvement methodology and business process management techniques. 
• Sound knowledge of branch banking and back office operations.

Submission Guideline

If you meet the above requirements, we are encouraging you to apply for this position. Please send us your CV along with a cover letter and fill the FMFB standard job application form (click here to get the form) via email (vacancies@fmfb.com.af).

Please make sure that your email includes the vacancy ID as the subject line.

Note that, only the candidates who are meeting the requirements of the position will be shortlisted.

Functional Area

Business Administration

Countries

Submission Email

vacancies@fmfb.com.af

Attachments

Job Advertisement - Mobile and internet Banking Officer 1 .pdf

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