NOC Manager, Network Operation Center Manager

About I Engineering Group

We

Provide end-to-end engineering infrastructure solutions to the telecommunications and power industries across Africa, the Middle East and Southeast Asia. Employing a dynamic and personal approach, we have grown rapidly since our inception in 2007 to reach 17 operations with 1,500 employees. We integrate our core competencies with our clients’ businesses to provide cost-effective solutions that allow our clients to succeed in their business goals.

Our vision

Become the leading provider of managed services to the telecom industry in Africa and the Mideast, seamlessly integrating our core competencies with our customers’ businesses, and providing cost effective solutions.

Our mission

We strive to be clients’ preferred telecoms infrastructure services partner providing solutions in line with constantly changing market needs.

Job Summary

NOC Manger is responsible to Provides effective direction (including hire/fire authority) of a 24x7x365 staffed and on-call support team managing operations to provide for the guarantees of achieving or exceeding established Service Level Agreements. 

Duties & Responsibilities

ROLE AND RESPONSIBILITIES

1. Provides effective direction (including hire/fire authority) of a 24x7x365 staffed and on-call support team managing operations to provide for the guarantees of achieving or exceeding established Service Level Agreements.

2. Oversees day to day NOC operations across multiple shifts and tracks the status of assigned tasks to ensure progress and eventual resolution to include requests for additional resource or escalation of tasks, if needed, to higher tiers of support.

3. Directs the troubleshooting of major system issues by leveraging monitoring tools and established procedures, and upon restoration, leads After Action Reviews and the root cause analysis process including all necessary documentation.

4. Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.

5. Must keep upper management informed about what is happening in the organization concerning networking.

6. I-TSM & Mob App effective implementation across the operation in all department. 

7. Provides excellent customer service and communicates effectively with executive staff, department heads, management, team leaders within the department.

8. Manages prioritizing workload, projects, and requests for all NOC team members

9. Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the network monitoring systems runs efficiently without interruption.

10. Coaching and mentoring of team members including goal setting and annual reviews.

11. Oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.

12. Establishes ongoing process improvement plans to reduce support efforts and increase service availability and scalability, utilizing industry recognized frameworks as a guide.

13. Assists engineering team members as a technical expert in the performance of their routine duties to include system administration duties, job runs, and system maintenance.

14. Responsible for informing Management, partners and peers about network performance and service availability. 

15. Exceptional management abilities with the demonstrated capacity to build, train, and mentor highly productive and motivated teams. 

16. The ability to create effective policies and procedures that result in efficient overall operations of technical systems. 

17. On Call 24/7 for operational support

18. Pursue any other related activities as directed by Head.

OH&S/QMS ROLE AND RESPONSIBILITIES

1. Ensures that all OH&S/QMS procedures are daily monitored and followed.

2. Follows all policies and procedures for monitoring, testing product availability, and incident management.

3. Implements and follows policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.

4. Proactively reviews processes, documentation and procedures to keep updated on operational activities.

5. Prepares and distributes a variety of reports as requested by Head.

6. Be responsible for the application, compliance and regular updating of the security plan in place both by the local team and by visitors.

 7. Ensures visitors receive a proper security and context briefing and monitors the security adherence. 8. Provides the general coordination with security-related feedback and systematically report in writing any security incident involving the teams.

9. Ensures that adequate PPE (Personal Protective Equipment) is used by both i engineering teams and Subcontractors. 10. Inspects all PPE prior to its use.

11. Investigates accidents, incidents, and hazards and implements the necessary corrective and preventive actions to mitigate incidents, accidents and hazards.

12. Ensures that all placards are clear, clean and well maintained.

13. Providing training to enhance the OHSAS knowledge and competence. 

14. Conducts emergency preparedness drills on a regular basis. 

15. Requests for the replacement of PPE’s when required.

16. Checks, inspects and reports hazards to Head.

17. Monitors hazard controls (PPE, engineering controls, policies, and procedures)

18. Recommend corrective actions.

19. Underlying awareness of the bigger picture.

Job Requirements

1.   Bachelor's degree in Telecommunications related field

2.    6 - 8 years relevant experience

3.    5 -7 years’ experience working in a NOC environment.

1.   Leadership experience in a NOC environment highly desirable.

2.   Self-motivated/Self Starter.

3.   Proven analytical and problem-solving abilities.

4.   Budget Management Skill Set.

5.   Strong customer service orientation.

6.   Experience leading in a team-oriented and collaborative environment.

7.    Ability to effectively prioritize and execute tasks in a high-pressure environment.

8.   Strong direct customer interaction communication skills, (oral and written), customer service, organizational and multi-tasking skills.

9.   Goal oriented with a deep understanding of team building.

10. Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.

Must be available 24/7 for network outages and maintenance

Submission Guideline

Make sure to write the position title and vacancy number in the subject line of your email and send your CV along with a cover letter. Only short listed candidates will be notified.

Functional Area

Telecome Engineering

Countries

Submission Email

fanosha@ieng-group.com

Apply Now