NOC Technician

About Ankabut Internet Service Provider

Ankabut ISP is a well-established internet service provider that has been operating in Afghanistan since 2014. Over the years, we have grown steadily and developed an extensive network infrastructure that covers 34 provinces of Afghanistan. With a dedicated team of over 100 professionals, we have successfully obtained licenses for FTTH, fiber metropolitan networks, wireless, and microwave services from ATRA (Afghanistan Telecom Regulatory Authority).

Job Summary

The NOC Technician role at Ankabut ISP is at the forefront of ensuring uninterrupted network operations and delivering top-tier technical support to our customers. Operating in a 24/7 shift capacity, this position is pivotal in monitoring network health, swiftly addressing incidents, troubleshooting issues, and supporting our infrastructure. Candidates will work collaboratively within a dynamic team environment, leveraging their networking knowledge, problem-solving acumen, and strong communication skills to maintain the integrity and security of Ankabut ISP's network.

Duties & Responsibilities

1.    24/7 Network Monitoring: Continuously monitor the Ankabut ISP network and associated systems to identify and respond to network issues, outages, and performance degradation promptly.

2.    Incident Management: Efficiently manage and resolve incidents, service requests, and technical issues reported by customers, internal teams, or automated monitoring systems. Escalate issues to higher levels of support when necessary.

3.    Troubleshooting: Identify, diagnose, and troubleshoot network and infrastructure problems, including hardware, software, and connectivity issues. Perform root cause analysis and implement solutions to prevent recurrence.

4.    Infrastructure Support: Provide technical support for Ankabut ISP's network equipment, servers, routers, switches, and other infrastructure components.

5.    Documentation: Maintain comprehensive documentation of incidents, procedures, and troubleshooting steps. Update network diagrams and documentation as needed.

6.    Shift Work: Work in shifts as part of a 24/7 team to ensure round-the-clock coverage and support for network operations.

7.    Alert Handling: Respond to alerts and alarms generated by network monitoring tools and take appropriate actions to resolve or escalate issues.

8.    Communication: Effectively communicate with customers, internal teams, and management to provide status updates on ongoing incidents and ensure transparency in incident resolution.

9.    Security Compliance: Adhere to security policies and procedures to maintain the integrity and security of Ankabut ISP's network infrastructure.

Job Requirements

·     Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).

·     Proven experience working in a Network Operations Center (NOC) environment.

·     Strong understanding of networking concepts, protocols, and technologies.

·     Familiarity with network monitoring and diagnostic tools.

·     Excellent problem-solving and troubleshooting skills.

·     Ability to work effectively in a team and independently.

·     Strong communication and interpersonal skills.

·     Willingness to work in shifts, including nights and weekends.

·     Relevant certifications (e.g., CCNA, CompTIA Network+) would be a plus.

Submission Guideline

To apply for the NOC Technician position at Ankabut ISP, please follow these submission guidelines:

1. Prepare Your CV:

Ensure your CV is up-to-date and accurately reflects your qualifications, skills, and experience relevant to the NOC Technician role.

2. Compose Your Cover Email:

Create a new email addressed to hr@ankabut.af.

3. Email Subject:

In the subject line of your email, please mention the job title and the vacancy number.

4. Attach Your CV:

Attach your CV as a PDF or Word document to the email. Make sure the file is named in a clear and professional manner, such as "FirstName_LastName_CV.pdf."

5. Email Body:

In the body of the email, please briefly introduce yourself and express your interest in the NOC Technician position at Ankabut ISP. You may also include a concise summary of your qualifications and relevant experience.

6. Contact Information:

Provide your contact information, including a valid phone number and email address, so that our HR team can reach you for further communication.

7. Final Check:

Before sending, double-check your email subject, attached CV, and the content of your email for accuracy and completeness.

8. Submission Deadline:

Ensure your application is submitted before the specified application deadline, as mentioned in the job posting.

We appreciate your interest in joining Ankabut ISP and look forward to receiving your application. If you have any questions or need further information, please do not hesitate to contact us at hr@ankabut.af. Good luck with your application!

Functional Area

IT - Hardware

Countries

Afghanistan

Provinces

Kabul

Submission Email

hr@ankabut.af

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