Relationship Officer

About FMFB

The First Microfinance Bank - Afghanistan.

As a background, FMFB-A started its operation in 2004 and is part of the Aga Khan Agency for Microfinance (AKAM), which has financial institutions operating in different countries throughout the world. It is affiliated with the Aga Khan Development Network (AKDN), a group of development agencies working in health, education, culture and rural economic development. 

Job Summary

The incumbent of the position is responsible to mobilize deposit by selling CASA products and services. The position shall be responsible for visiting customers and introducing FMFB-A products and services to potential depositors. Relationship officer shall be responsible to identify potential depositors, plan visits after analyzing their needs, offer products and services which are required by the potential customers. The Relationship Officer shall be also involved in promotions, marketing and PR activities with focus on deposit growth. The position shall have targets for mobilizing deposits and incentives will be paid based on the deposit incentive system.

Duties & Responsibilities

• Identify and analyze potential customer needs.
• Visit potential depositors both retail and corporate depositors to offer bank products and services to achieve and exceed deposit targets.
• Ensure to facilitate and follow up on customer issues internally and manage deposit attritions.
• Attend sales, marketing and promotion activities of the bank including exhibitions and marketing campaigns.
• Actively participate in bidding process for large deposits from government institutions including bulk payroll processing.
• Work with Relationship Manager to communicate customer needs and demands, share feedbacks, inform about other bank products and services to maintain awareness on deposit products, services and pricing to remain competitive in the market.
• Regularly attend sales meetings, engage with Branch Management and Relationship Manager for deposit mobilization.
• Visit high net worth customers on regular basis to ensure that relationship is maintained and conduct presentations of new deposits schemes to existing customers and to new potential customers.
• Assist the marketing team or any other independent customer satisfaction surveys and data collections.

Job Requirements

• Having bachelor degree in business administration, economics, finance, accounting, management with 2 years’ experience or Baccalaureates with 3 years working experience.
• The experiences should be in sales and marketing or relevant to the field or in similar to field.
• Having knowledge for usage and features of various card schemes, transaction-based services, ATM, POS, CASA products.
• Having knowledge of various core banking systems and AML/CFT requirements.
• High level proficiency in spoken and written English, good command of the predominant local languages – Dari and Pashto.
• Good command on MS Excel and PowerPoint presentation.

Submission Guideline

If you meet the above requirements, we are encouraging you to apply for this position. Please send us your CV along with a cover letter via email at (vacancies@fmfb.com.af).

Please make sure that your email includes the vacancy ID as the subject line.

Note that, only the candidates who are meeting the requirements of the position will be shortlisted.

For more information, Please visit the FMFB-A website: https://fmfb.com.af/careers.

Functional Area

Business Administration

Economy

Accounting/Finance

Countries

Afghanistan

Provinces

Kunduz

Submission Email

vacancies@fmfb.com.af

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