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Representative- ATOMA Store (Herat)

ATOMA, Herat, Afghanistan

This job is expired
High School
Herat, Afghanistan (Herat)
Full Time
1444

About ATOMA

ATOMA Telecom is a leading mobile operator in Afghanistan. We deliver innovative and reliable telecom services to empower individuals and businesses. Our mission is to bridge the digital divide and drive Afghanistan’s connectivity forward. With a focus on quality and growth, we are expanding our 4G network across the country. With our experienced team, we’re building a modern digital ecosystem. At ATOMA, we value talent, innovation, and progress. Join us in shaping the future of telecommunications in Afghanistan.

Job Summary

To deliver exceptional customer service by facilitating seamless access to products and services, including SIM sales, re-registration, account support, and issue resolution, while ensuring compliance with company policies and enhancing customer satisfaction.

Duties & Responsibilities

Key Tasks


1. Sales of ATOMA products & services.

2. Providing services to customers based on customer' queries.

3. Newline/ATOMA Pay Registration (Webcare Registration Access for CSPs Role).

4. Re-registration/Edit All (Webcare Edil Access for CSP Role).

5. SIM Swap (Webcare Edil Access & TT SIM Swap Access for CSP Role).

6. Addition & Cancelation of VAS services to customer (TT Access for CSP Role).

7. Customer Education on ATOMA P&S.

8. Complaint handling via TT.

9. Performing ownership & security Check up (Customer information view in TT & Webcare).

10. SIM Swap with Declaration based on security check (TT & Webcare Access for CSP Role).

11. Contract Change (TT & Webcare Access for CSP Role).

12. Onboarding new ATOMA Pay customers.

13. Customer education on ATOMA Pay .

14. ATOMA Pay cash in/cash out.

15. Any other KPI relevant to ATOMA Pay  

Job Requirements

Education:


12th graduate, bachelor's in business administration or related fields to be preferred


Experience:


1 – 2 years' experience in customer care or sales


Training:


Introductory and intermediate telecoms training


Customer care training


Product knowledge


Teamwork and cooperation,


Customer focus


Negotiating


Microsoft word and Excel


Fluent in both local languages Pashto and Dari; and a good command of English


Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise


Able to maintain confidentiality as related to subscribers' data


Able to take initiatives


Good communication skills


Analytical skills


Knowledge of GSM technology and services


Understanding of the Afghan customer

Submission Guideline

Interested Afghan nationals can send their applications and resumes (with three valid references) by June 28, 2025.

Please mention the name of the position and the province in your e-mail subject line.

Only the applications received from the individuals residing in the mentioned province who meet the requirements will be considered.

Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.


Functional Area

Customer Service
Sales/Marketing

Countries

Afghanistan

Provinces

Herat

Submission Email

careers@atoma.com.af

Post Date

Jun 18, 2025

Closing Date

Jun 28, 2025

Reference

Temp-AS-2025

Number of Vacancies

1

Salary Range

As per company salary scale

Years of Experience

1 year

Probation Period

3 month

Contract Type

Contractor

Contract Duration

6 month

Contract Extensible

Yes

Minimum Education

High School

Gender

Any