Supervisor - ATOMA Store (Nangrahar)

About ATOMA

ATOMA Telecom is a leading mobile operator in Afghanistan. We deliver innovative and reliable telecom services to empower individuals and businesses. Our mission is to bridge the digital divide and drive Afghanistan’s connectivity forward. With a focus on quality and growth, we are expanding our 4G network across the country. With our experienced team, we’re building a modern digital ecosystem. At ATOMA, we value talent, innovation, and progress. Join us in shaping the future of telecommunications in Afghanistan.

Job Summary

The mission of the Supervisor- ATOMA Store to oversee sales and customer service operations across ATOMA store in the Nangarhar province. The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a passion for delivering outstanding customer experiences. As a store supervisor, you will play a vital role in driving sales performance, ensuring customer satisfaction, and leading a team of sales representatives. 

Duties & Responsibilities

Key Tasks:  

• Supervise daily operations at ATOMA sales and customer service points to ensure a high level of customer satisfaction and operational efficiency.
• Lead, train, and motivate a team of sales representatives to meet and exceed sales goals and provide exceptional customer service.
• Monitor inventory levels, manage stock replenishment, and conduct regular inventory audits to ensure product availability.
• Implement sales strategies and promotions to drive revenue and enhance customer engagement.
• Resolve customer complaints and inquiries in a professional and timely manner, escalating issues as necessary.
• Maintain a clean, organized, and welcoming store environment that reflects the ATOMA brand standards.
• Prepare and analyze sales reports to identify opportunities for improvement and implement corrective actions as needed.
• Collaborate with upper management to develop and execute the store's business plan and operational goals.
• Ensure compliance with company policies, procedures, and regulations, including health and safety guidelines.
• Undertake other duties that are assigned by the line manager from time to time.
• Provide administration and logistics support to CSP.
• Dealing with IPF and performance management duties related to subordinates.
• Proper and timely reporting.

Job Requirements

• Bachelor's degree in business administration, retail management, or a related field preferred.
• Minimum 3 years of experience in Sales, customer service, or a related field, preferably in the telecommunications sector.
• Proven leadership abilities with a track record of successfully managing and motivating a team.
• Strong communication and interpersonal skills with the ability to build relationships with customers and team members alike.
• Excellent problem-solving skills and the ability to handle challenging situations effectively.
• Proficient in using point-of-sale systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work flexible hours, including weekends and holidays, as required.

Submission Guideline

Interested Afghan nationals living in Nangarhar province can send their applications and resumes (with three valid references) by June 30, 2025.

Please mention the name of the position and the province you are applying for in your email subject line.

Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.

Only shortlisted candidates will be contacted for the interview(s).

Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Functional Area

SALES

Customer Service

Countries

Afghanistan

Provinces

Nangarhar

Submission Email

careers@atoma.com.af

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