Support Technician

About NETLINKS

NETLINKS Ltd is one of the largest and fastest-growing ICT solution provider companies in Afghanistan with its focus on Software Development, Web Development and Designing and Full Spectrum Web and Email Hosting Services. NETLINKS has been operating in Afghanistan since 2005 and has grown several-fold ever since, as one of the biggest ICT firms in the country, NETLINKS currently employs more than 300 national and international staff members including a highly capable and qualified management team. With its corporate offices in capital Kabul, NETLINKS also has an office in India (Ahmedabad), As a 100% Afghan owned and operated firm NETLINKS Ltd is a registered and licensed company with the Afghan government under AISA license number D-21519. Being partner with several world renowned ICT companies and brands NETLINKS Ltd is an exclusive partner of OpenERP Belgium in Afghanistan, Platinum member of Afghanistan Chamber of Commerce and Industries and a founding member of the National ICT Alliance of Afghanistan (NICTAA).

Job Summary

NETLINKS LTD is hiring Support Technician.

Duties & Responsibilities

• Respond to technical support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Guide users through step-by-step solutions to technical problems.
• Escalate complex issues to senior support staff or specialized departments as needed.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Perform regular maintenance and updates on computer systems and software.
• Assist in setting up and configuring new hardware and software for users.
• Provide training and support to users on the effective use of technology.
• Collaborate with other IT team members to identify and implement improvements.
• Stay updated with the latest technology trends and best practices in IT support.

Job Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as a Support Technician or in a similar technical support role.
• Strong knowledge of computer hardware, software, and network systems.
• Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
• Familiarity with common office software and productivity tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Preferred Qualifications:

• Experience in the ICT industry or a technology-focused environment.

Submission Guideline

• Interested candidates can apply by clicking on the below link:
• https://netlinks-erp.odoo.com/jobs/announcements/detail/support-technician-24
• Applications received after the deadline will not be accepted
• Only short-listed candidates will be contacted.
• For Afghan Nationals only

Functional Area

Information Technology

Technical

Countries

Afghanistan

Provinces

Kabul

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