Team Leader - CSP (Faryab)

About ATOMA

ATOMA Telecom is a leading mobile operator in Afghanistan. We deliver innovative and reliable telecom services to empower individuals and businesses. Our mission is to bridge the digital divide and drive Afghanistan’s connectivity forward. With a focus on quality and growth, we are expanding our 4G network across the country. With our experienced team, we’re building a modern digital ecosystem. At ATOMA, we value talent, innovation, and progress. Join us in shaping the future of telecommunications in Afghanistan.

Job Summary

The mission of the team leader - CSP (Customer Service Point) is to carry out coordination of customer concerns and queries among head offices and CSP’s to ensure the prevailing queries have been resolved.

Duties & Responsibilities

Key Tasks:  

• Monitoring and controlling Faryab CSP staff.

• Provide administration and logistics support to CSP.

• Coordinate services for walk-in customers; address and resolve customer complaints/queries.

• Coordinate services such as change of SIM cards, registration, sales of new lines and etc for customers; 

• Coordinate reconnection and disconnection of clients' accounts; 

• Elicit sale of new or additional standard services through prescribed routes.

• Guide regional CSP staff on solving new and unclear issues.

• Training regional CSP staff on relevant tasks and issues.

• Getting and sending daily, weekly, monthly, quarterly, Walk-in status and other reports

• Support regional CSP staff in the creation and termination of access to required systems.

• Dealing with IPF’s of relevant Regional CSP staff 

• Undertake other duties that are assigned by immediate supervisor from time to time

Job Requirements

Education: 

• Bachelors degree in Business Administration or equivalent field

Experience: 

• 2 - 3 years contact / service centre experience 

Training: 

• Supervisory & Leadership training

• Introductory and intermediate telecoms training 

• Customer care training 

Submission Guideline

Interested Afghan Nationals can send their applications and resumes (with three valid references) by May 30, 2024.

Please mention the name of the position you are applying for in your email subject line.

Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.

Only shortlisted candidates will be contacted for the interview(s).

Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Functional Area

SALES

Customer Service

Countries

Afghanistan

Provinces

Faryab

Submission Email

careers@atoma.com.af

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