Customer Service Intern (Azizi Bank)

About Islamic Relief Worldwide

Islamic Relief Worldwide (IRW) is an international, non-profitable, non-governmental humanitarian relief organization with its head quarter in Birmingham, UK. It enjoys consultative status with the Economic and Social Council of the United Nations and is a signatory to the Code of Conduct for International Red Cross and red Crescent Moments and NGOs in Disaster Relief. Islamic Relief has been working in Afghanistan for more than 23 years, providing emergency relief and implementing life-changing development projects for some of the most vulnerable people in the country. Islamic Relief set up our first Afghanistan office in 1999. Since then, IRA continued providing assistances in emergency relief, food security, livelihood, education, health, nutrition, shelter, orphan sponsorship, Ramadan and Qurbani programmes.

Job Summary

To assist the Customer Service team in handling customer inquiries, supporting service quality, and learning essential skills in customer relations and service.

Duties & Responsibilities

• Assist in answering basic customer inquiries about bank products and services.

• Help maintain customer records and ensure they are updated.

• Support the team in resolving customer complaints or directing them to the right department.

• Assist in processing customer requests and transactions.

• Help in conducting surveys or gathering feedback from customers.

• Provide support during customer service campaigns or initiatives.

• Assist with general administrative tasks in the customer service department.

• Learn to use internal systems.

Job Requirements

• Good communication and interpersonal skills.

• Customer-focused attitude.

• Basic knowledge of MS Office (Word, Excel).

• Ability to work well in a team.

• Willing to learn and improve customer service skills.

• Good organizational skills and attention to detail.

Experience:

 - Fresh graduate students experience not required

Note: Females who have graduated from the year 2020 until now are highly encouraged to apply.

The duty station of the intern will be the host entity office, (Azizi Bank) and the salary will be paid by IRW office based on agreement.

Submission Guideline

Interested and qualified national candidates should submit a cover letter explaining their motivation and an updated CV to the following link:

https://jobs.af/jobs/nurse-intern-mawla-private-sector

Customer Service Intern (Azizi Bank) | Jobs.af

The closing date for accepting applications is 24 May 2025

Please note that applications received after the closing date will not be considered, and only short-listed candidates will be called for written test

Functional Area

Health Care

Countries

Afghanistan

Provinces

Balkh

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